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Business Profile

Apartments

Vue Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attaching a document below outlining various issues with the business.

    Business Response

    Date: 01/29/2024

    Hello,

    I responded to each complaint from previous Tenant in apartment **** in blue on the attached document.

    Please let me know if you would like screen shots of the emails sent through our leasing system that went read and unanswered by the tenant. 

    Best,

    Vue Management 

    Customer Answer

    Date: 02/02/2024

     
    Complaint: 21135889

    I am rejecting this response because: *********** has many bold-faced lies in their response, and does not actually address the desired resolution from this situation. I'm asking for our lease to be terminated without penalty, and to have our security deposit used on our outstanding balance to wipe the slate clean, so that both parties can move on and wipe our hands of each other and the situation. We followed all appropriate steps here, and just want this to be done so that we both never have to interact with each other anymore. It is a win for both parties here, as the manager has clearly shown disdain towards us, and this would rid them of us for good. 

    I have attached a response attachment here to their responses from my original complaint, as well as the notice referenced at the bottom of the "BBB Notes" document. 

    Sincerely,

    *****************************

    Business Response

    Date: 02/09/2024

    The tenant has moved from the building on 01/21/2023 with little to no notice. In addition the tenant did not pay rent for the month of January along with charges due for utilities, a late fee, and parking. There was plenty of opportunity to discuss and negotiate these requests prior to move out and would have been considered amicably. As discussed in office the day the tenant turned in keys, the Vue staff has always been willing to communicate with the tenant, has not treated the tenant with any rudeness, and has done our best to remedy items brought to our attention in a timely fashion within our means. As an act of good faith the Manager gave the tenant a day of free rent to move as the freight elevator was delayed during their move -out day. In addition, we did not charge the resident for the hours of labor it took to remove the laminate wrap the tenant applied to the cabinets. The Vue, and two coast living is not willing to waive the lease break fee. Appropriate steps were not taken by the tenant to notify management of their move out or discuss prior to the move and the Tenant failed to communicate with management about any of the new requests prior to moving out. The property management is unwilling to discuss this situation further and Manager has emailed the statement to the tenants with what is due to the property. Please close this complaint as the management company will no longer converse on this BBB thread.

     

     

    Customer Answer

    Date: 02/09/2024

     
    Complaint: 21135889

    I am rejecting this response because: the management and the building is denying any responsibility and instead of addressing the fault and negligence, they think they can sweep this under the rug and say we will no longer respond simply because they are incapable of admitting fault. I do not allow this to be closed. 

    Sincerely,

    *****************************

Vue Apartments is NOT a BBB Accredited Business.

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