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Business Profile

Art Consultants

Bloomsbury Fine Art & Antiques

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sold me a ceramic antique through an e-commerce platform. The items listing did not indicate any structural damage, and the seller responded to an inquiry from myself, indicating the item had no cracks or chips that he could see. The seller, despite claiming to be well-versed in antiques, sent me an item that very clearly had previously been damaged and repaired. A fracture line ran around an entire portion of the piece and bits of the adhesive used to reattach the piece that had broken off were plainly visible. Even someone with no knowledge of antiques whatsoever could have spotted this flaw. When confronted, the seller did not apologize for sending me a broken item, nor did he admit (or deny) the item was broken, despite it clearly being so. The seller demanded I return the item for a refund, at an inconvenience to myself, and will likely attempt to sell the item again without indicating the damage to the buyer. (again, no expert on antiques could have overlooked this flawI am positive the seller knew about this when selling the item.) I want the seller to come far, far down on the price because the item has no collectible value (which constitutes the vast majority of its retail value), but some display value.

    Business Response

    Date: 01/16/2025

    Hello,
    I believe the customer filed this before we came to an agreement. He said a refund of $600 would be sufficient and he would keep the item. He has since been given a refund of $600 and he said he was happy with that solution. I have included screenshots of his refund as well as him saying he accepts the solution. Also this customer is in *****. He is not in the *************. Ive included photos showing his address as well as a message from him advising on how to pack the item because the ******************** is rough with items. He is not in **. We take great pride in the items we sell and have been in business for a very long time. We have 8 employees working for Bloomsbury. One employee photographed this and a different employee packed the item. They did not realize this item had a crack in it. If you have any questions please call our office at ************. 
    -******* Coates

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

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