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Business Profile

ATVs

Sargent's Motorsports Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went In to just have my tire replaced the gentleman at the front counter said it would not be more than ****** to have the tube in my tires replaced but then called me and told me it was ****** for everything they had done . They did not call me to let me know that it was going to be more . The guy that helped me at the front counter didnt ask any questions about if it was shaft driven of belt or chain driven he said it would be ****** because thats all that I had on me .

    Business Response

    Date: 03/01/2023

    First and foremost we value every customer and have researched Mr.******* **********
    To follow is our research findings.


    *************** arrived at our service department on January 25,2023 with his motorcycle on a trailer with a rear flat tire, he asked what our hourly labor rate was and was told our labor rate is $110 per hour plus parts. He unloaded his motorcycle and he authorized our service department to go ahead and remove the the rear tire remove repair the rear tire, balance it. Per our company policy at no-time was Mr. ***** a verbal estimate of $135 to repair his motorcycle.


    Had *************** at anytime while his interaction with our service tech stated that all the money he had was $135 to repair a rear tire on a shaft drive motorcycle my service tech would have declined to do the repair.


    Our service tech that checked *************** into our service department naturally assumed *************** knew what type of motorcycle he owned and rode. Especially, that his motorcycle was a rear shaft drive motorcycle that in order to remove,repair and replace the rear tire on those type of motorcycles is an involved timely process.


    In conclusion, after doing our research and reviewing the attached receipt *************** paid and received, it is found the labor time, parts cost and shop supplies amount to be consistent with the requested repairs authorized by ***************.

    ell us why here...

Sargent's Motorsports Inc is NOT a BBB Accredited Business.

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