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Business Profile

Auto Accessories

Roambuilt LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order on September 7, 2023 with Roambuilt through their website for 2 pairs of surfboard racks. My credit card was charged $1585.44. I was told delivery would be 6-8 weeks. On December 1, 2023 I reached out to roambuilt to inquire about delivery and received no response. I tried several more times by email to reach the company as well as by phone and was unable to get a response. After reaching a live employee in March of 2024 I was made aware that the company is in financial difficulty and cannot fulfill my order. I have requested my money be returned and it has not. This company essentially stole $1500 dollars from me and continues to operate a live website taking orders and money for products they cannot provide. I would like my money back.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roambuilt has accepted money for an in stock product and has yet to deliver the product. Product was purchased on April 21, 2023. The company does not answer request for an update on the status of the order and they do not answer phone calls.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I processed an online order with Roambuilt on November 22, 2022 totaling $3,630 and was told that order lead time was **** weeks for the purchased product. As of today, I have received none of the purchased product.I have sent in excess of 15 emails to their customer service and owner I have called and left more than 5 voicemails in the past 6 weeks. I am not receiving any communications and now believe their intent is fraudulent in nature.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 purchased a new ******** ******** cargo van and had it converted/customized to a camper van. The conversion was done by ******************** and included a component from Roambuilt. Specifically a custom roof rack...the Safari Rack, for a price of $6,200. The rack had a failure (one of the footings fractured in two) I noticed in December of 2022 however it likely happened earlier. I have been in communication with Roambuilt since December, specifically *******************, and have been told repeatedly that it would be fixed. "The footing is being cut" has been a frequent response. He even arranged, supposedly for me to only have to drive to ********** vs. ******** for the fix. All of this has yet to come to fruition. At this point my van has experienced damage due to the rack sagging and hitting the roof after only three short drives subsequent to December. I simply want the rack fixed and would appreciate any assistance you can provide.

Roambuilt LLC is NOT a BBB Accredited Business.

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