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Business Profile

Auto Auction

Salvagebid Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

This profile includes complaints for Salvagebid Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed a prebid of $5000 and I was the highest bid on the live auction at $4525. Salvage bid decided to add $200 to the highest bid and told me its because the seller counter offered and we accepted his counter offer at $4700 on your behalf without your consent. they threatened me to charge me $1250 relist fee and told me we cant help you. either you pay or we penalize you. I showed them on terms and conditions that they are wrong and made a mistake, but they just did not want to hear me. very rude very bad customer service. i am really not sure how they are allowed to stay in business.

      Business Response

      Date: 08/31/2022

      Dear BBB,

      Thank you for the opportunity to address the issues raised by ******************* complaint to the BBB.

      It might be helpful to know that Salvagebid is a membership-based online marketplace and acts as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com (Site). Our Site contains Terms and Conditions (TAC), which all Members have to agree to in order to use our services.  ****************** agreed to these Terms and Conditions when he became a member on June 19, 2020, and again on August 29, 2022, when he accepted the updated Terms and Conditions governing this sale (the Agreement).

      On *********************************** purchased a 2006 Land Rover.  In order to purchase this vehicle, Mr.******* placed a maximum bid of Five Thousand Dollars ($5,000).  As provided in Section 5B of Agreement between the parties, Salvagebid will bid on your behalf, against other bidders and the sellers minimum sales price, if a minimum price is set, up to your maximum bid.  Mr. ******* was awarded the vehicle at $4700,which, consistent with the Agreement, was less than his maximum bid.  Per Section 5F of the Agreement, Once a bid or a Buy It Now has been submitted, it cannot be retracted, deleted, or canceled.

      Mr.******* told our customer service team he did not plan to pay for the vehicle.  At that time, we reminded him that per the Agreement, if he did not pay for the vehicle in full that he would be charged the Relist Fees in the Agreement.  The Relist Fees are detailed in Section 5G of the Agreement.

      We are sorry that Mr. ******* is unhappy with the amount he choose as his maximum bid for this vehicle, but as we have followed the terms and conditions of the Agreement, no other action is due to him in this matter. 

      Please do not hesitate to contact me if you would like to discuss this matter further.

      Sincerely,
      *************************
      Salvagebid

      Customer Answer

      Date: 08/31/2022

       
      Complaint: 17794378

      I am rejecting this response because:

      The business is not stating the true facts. I places a prebid not a bid. The highest bid was **** not ****. The business accepted a counter offer on my behalf without my consent. I have all the email trail and communication that will be posted online and sent to BBB as proof of dishonesty of the business 

      Sincerely,

      ******************

      Customer Answer

      Date: 09/07/2022

      Seeking $200 that was added to my highest bid by Salvagebid  after accepting a counter offer on my behalf without consent.

      Business Response

      Date: 09/12/2022

      Dear BBB,

      Thank you for the opportunity to reply to ******************* response to the BBB.

      Two Hundred Dollars ($200) was not added to Mr. ******** highest bid amount. As we previously explained, Mr. ******* placed a maximum bid of Five Thousand Dollars ($5,000).  As provided in Section 5B of Agreement between the parties, Salvagebid will bid on your behalf, against other bidders and the sellers minimum sales price, if a minimum price is set,up to your maximum bid.  Mr. ******* was awarded the vehicle at $4700, which, consistent with the Agreement, was less than his maximum bid. 

      Mr.Gheraba consented to the Terms and Conditions under which our bidding works,and sales prices are calculated, when he became a member of our Services on June 19, 2020, and again on August 29, 2022, when he accepted the updated Terms and Conditions governing this sale (the Agreement).  Please review the original response submitted to this complaint for further information.

      We are sorry that Mr. ******* is unhappy with the amount he choose as his maximum bid for this vehicle, but as we have followed the terms and conditions of the Agreement, no refund of $200 or any other amount is due to him.

      Please do not hesitate to contact me if you would like to discuss this matter further.

      Sincerely,
      *************************
      Salvagebid

    Salvagebid Inc is NOT a BBB Accredited Business.

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