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Business Profile

Auto Body Repair and Painting

Maaco Auto Painting & Bodyworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/17/2024 I paid MAACO body and paint to do a complete paint job of my 2008 ****** Tacoma.I paid for them to remove exterior trim (which was recomended by them) to provide a better paint job. the work that they did was very poor quality and they did not re-assemble the truck properly i.e. missing fateners, loose parts and peices, overspray on all the glass, passenger side door that leaks and driver side speaker that dose not work. and other things that they caused. I paid the shop cash. Once the bill was paid the shop manager told me that they were done and would not fix any problems. So the written warrenty they sell and advertise means nothing.

  • Initial Complaint

    Date:11/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 7/24/2024 Amount I paid is $2894.61 on invoice Car repair, specifically: new paint for entire vehicle which they guaranteed for 5 years, remove dents on hood and fender, bumper, a light replacement and bracket replacement for license plate and rocker replacement - can submit invoice. I also asked them to fix the alignment of the gaps throughout the car's fender, bumper and hood The dispute is that they failed to do an alignment / frame diagnostic. The result was that the car had the same misalignment as when I originally brought it in. Additionally, the paint is coming off on the hood and, as a result, debris and condensation is collecting inside the vehicle.The vehicle was with the company 3 months while waiting for auto parts. I stopped by periodically to check on the status and the parts had yet to arrive and the car was not ready to pick up. I was asked to pick up the vehicle on Oct 19th and I picked it up on Oct 21st. When I noticed that the vehicle was in a similar state as when I dropped it off (driver door was jammed, the hood had gaps from the accident and the paint was peeling off, etc), I went back to Maaco and they said they were low on staff but that **** would get back to me in 1 week, but it has now been 3 weeks. I'm concerned that they will keep brushing me off.

    Customer Answer

    Date: 12/16/2024

    ************************ 

    ********, ***********; zip. 97227

    ( This is the same address that I gave from the complaint) Can you call me back in regards of the complaint from the address, my number is #************.

                Thank you, ******* ******

Maaco Auto Painting & Bodyworks is NOT a BBB Accredited Business.

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