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Autoprada Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The invoice shows a total of about $700, and I paid with 2 transactions on 2 cards for about $350 each. 2 weeks later, I spoke with the owner in person in his store, and he agreed to accept 1 new transaction of $700, and would later reverse the 2 old transactions of about $350. The new charge went through, but the 2 old charges were never reversed. There was 1 other employee who was a witness to the agreement, a middle aged male, but I don't know their name. I have contacted them several times, but they ignore me. I have confirmed this situation with my bank, there is no mistake or misunderstanding on my part.I am not asking for a refund, only a correction. They double charged me. It was supposed to be about $700, but they charged me double for about $1400 total.I have taken many screenshots from my 2 banks, and the original invoice, and I am ready to upload the photos.

    Customer Answer

    Date: 11/23/2024

    Hello, yesterday I submitted a complaint to the BBB about business "AutoPrada" in ********, **. Reference in previously attached photo: invoice ******. In the same afternoon of 11/23/24, the business has returned my money in full, and apologized for their mistake. The issue has been completely resolved. Please close this case. In the same morning, I also accidentally submitted an earlier case about the same issue, I accidentally submitted a draft case with incomplete and inaccurate info. Please close both cases, the issue has been resolved. You may contact me by email, or ************. Thank you for your service, have a great day!

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a lengthy discussion with owner ***********************, I felt confident that this business will be able to remove the mold on all the seat belts of my Cadillac Escalade. He sounded very knowledgeable and reassuring in their ability to remove mold, that in fact he stated, "that's what we do." So when he directed me to their website to schedule an appointment, I did so. One crucial piece of information that was missing which was very important was the fact that this procedure may not be successful in removing the mold after all. That information was nowhere in their website, was not in the portion of the scheduling section I checked and was never mentioned to me by ***********************. When all is said and done, he notified us that the vehicle is ready to be picked up. We paid $1475.00 online. When we got there, the gentleman who released the car to us was very apologetic because the mold did not come off. A LOT of the mold is still there. What they've accomplished was the replacement of the wet pad on the front passenger floor and an interior detail. It was shocking. I ended up paying close to another $1000.00 to replace the seat belts because mold could cause serious health issues. I questioned **************** about this and he admitted that mold on seat belts could not always be removed. (Please read his actual response attached. Labeled Tues. 19:25) I also found online, info supporting his statement. Due to the omission of this important information we are suffering hardship because of a huge financial loss. To be fair, I'm asking for a partial refund of 50% giving them credit for the interior detail and pad replacement. **************** refused. He claims that this was clearly stated on the schedule and that I understood this. No such thing. If **************** gave us a courtesy call letting us know that the mold remediation was not successful, we might have been able to workout an equitable solution. But leaving us to discover this alone, shows no respect for the customers.

Autoprada Incorporated is NOT a BBB Accredited Business.

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