Complaints
This profile includes complaints for Washman Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The last date of this transaction was Friday, May 9, 2025. However, I have been charged $29.99 for the past 2 months (April and May) and paid a partial payment of $14.00. This company emailed me the following on May 9th, 2025:"Regarding the price, we have a promotional pricing where first month you pay the equivalent to a single wash ($11 / $ 14 / $17 / $20 ) and the second month its for the regular price." However, I paid for a single wash for the first month, but was also charged $14.00 on top of this. I was also charged $29.99 for April and $29.99 for May, despite two employees telling me that the first month would be free and that the subsequent months would be $20.00 each. I reached out to this business at least 5 times for resolution to this, but they denied giving me back any money and stated that their employees did not tell me this despite the fact that they did. When I could get no resolution through email, I went personally to this company and asked how to cancel this membership as it was displaying false advertising tactics. The employees there did NOT even know how to cancel this membership.
Business Response
Date: 05/13/2025
Washman has not offered a "first
month free" promotion. Our current promotional structure allows customers
to pay the equivalent of a single wash for their first month, followed by the
regular monthly rate, on her particular case $14 first wash and $29.99
following month; As clearly stated in the promotional materials provided at the
time of purchase and on site flyers Ms. Ravengael’s account reflects this
pricing structure, and she was charged correctly based on the level of service
chosen.
Additionally, Ms. Ravengael has
requested a refund for services already rendered.
Given that the services were used in full and her account remained active
during this period, a refund is not warranted.
Adding to this matter, I found an email she sent us on 4/1/2025 where she
requested to cancel her account but we couldn’t locate it, asked for more
information and she never replied to us, making the argument regarding don’t
know how to cancel, invalid, you can find the email attached here.
For these reasons, we
believe this matter has been handled appropriately and that no refund is
necessary.Please
provide the following for your tag to avoid further charges and complete
cancellation; (We also needed to know five days prior to the renewal date to
cancel the tag without it renewing) You can cancel via email at the contact
information below or just respond to this email. If we cancel the reoccurring
payment, tag will remain active until anniversary date.
Name:
Tag # on
windshield:
Last 4 of
credit card:
First two of
credit card:
Location
purchased:
Price paid:
License
plate:
Phone number
provided at time of sign up:
Thank you
From: Ravengael, Krista
<krista.ravengael@ >
Sent: Tuesday, April 01, 2025 5:46 PM
To: [email protected]
Subject: Cancel monthly membership
Hello!
May I please cancel my monthly membership for Washman
Carwash? I just found out I had a reduction in hours and will no longer be able
to afford it. Thank you so much!
--Krista Ravengael, 971-***-0802. Bought at the
Washman on SE 82nd Ave. in Portland, OR.
Best,
--KristaCustomer Answer
Date: 05/13/2025
Complaint: 23316519
I am rejecting this response because:
Washman sent the BBC ONE email of MANY emails I sent them trying to resolve this situation (the last email I sent them was NEVER even replied to by them). I have worked very hard to try to resolve their false advertising practices to try to get the money back they stole from me - the person who "sold" me this car wash package (as I have already told Washman-as you will see in the following email chain) TOLD me that the first month would be FREE and I would be charged $20.00 per month thereafter. The first month was NOT free - it was prorated at $14.00 per month. Additionally, for April and May of 2025 I was charged $29.99 for EACH month - NOT $20.00 per month, as promised. I have asked Washman for a refund for the first month and to receive a $10.00 refund for the months of both April and May. They refused to accommodate either request and then just ignored my email and did not respond. Please see email chain below for proof:Email to Washman dated Friday, May 9, 2025: From Complainant (Ravengael)
Hello,
I joined that Washman monthly club for unlimited car washes. I was told that it was $20 a month. I looked at my bank account and it looks like what's coming out is $29.99 a month. That was not what I was told. Can you confirm that this is the case? Is there any way that I can get the $20 a month price that I was quoted when I got it? Also, can you tell me what date next month that this membership expires? Thanks, Krista Ravengael
Email from Washman dated May 9, 2025:
Good afternoon
Can you please provide me your tag #? It’s the sticker placed on your windshield
Regarding the price, we have a promotional pricing where first month you pay the equivalent to a single wash ($11 / $ 14 / $17 / $20 ) and the second month it’s for the regular price, please the flyer attached with prices; share me your tag so I can give you accurate information regarding your account.
Email to Washman dated Friday, May 10, 2025: From Complainant (Ravengael):
Didn't your number one start off as $9 just a few months ago? It seems like those prices are creeping up quick. I will have to go look at the license plate and member number. My husband has the car right now so I will look when he gets back and let you know.
Email from Washman dated May 10, 2025:
Some locations have $9 washes and other $11, prices haven’t change in over 2 years but I can help you further once I have more information.
To help you to locate your account you can also provide me the following information
Name:
Tag # on windshield:
Last 4 of credit card:
First two of credit card:
Location purchased:
Price paid:
License plate:
Phone number provided at time of sign up:
Thank you
Email to Washman dated Friday, May 10, 2025: From Complainant (Ravengael):
Name: Krista Ravengael
Tag # on windshield: 3901100074013
Last 4 of credit card: 9793
First two of credit card:43
Location purchased: 5020 SE 82nd Ave, Portland, OR 97266
Price paid: I was told at the location that it was first month free and $20 after that. I was charged $29.99.
License plate: 342NFT
Phone number provided at time of sign up: 971 336 0802
Email from Washman dated May 10, 2025:
Good afternoon
We haven’t had a promo for free in the first month
You paid $14 on 3/9/2025 equivalent to the wash #2 ($29.99 a month normal price) and next months are $29.99
Cheapest one it’s $19.99 redeemable just at that location you have been going to
I can downgrade it for you, just confirm
Email to Washman dated Friday, May 10, 2025: From Complainant (Ravengael):
That's what they told me and that's why I joined. When I asked how to cancel they did not even know how. I was promised one month free. If I can get $10 off for this month and the rate of $19.99 (as I was also promised) for the upcoming months, plus one month free I was promised, I will agree to join. If you could reverse the $29.99 (in effect refunding the first free month I did get) I was recently charged back to my credit card, I will agree to pay the $19.99 for the rest of the months beginning in June.
Someone needs to inform the staff at these places. As I said, they did not even know how to cancel and obviously did not submit the promo card for the first free month I was promised. Please advise if this is agreeable.
Email from Washman dated May 11, 2025:
Good morning KristaEmail from Washman dated May 11, 2025:
Regarding your account I can’t give you a free month because we have never had that promotion at the company, I can downgrade you to the wash #1 and that would extend your next billing date until 6/15/2025
Cashier that sold you the membership has been in the company over 4 years, he knows the procedures, additionally phone number it’s on the receipt was provided to you when you signed up
Cancellations need to be requested at least 5 days before billing date to avoid the charges, once its posted I can’t reverse it.
Confirm if you want me to downgrade it, thanks!
Email to Washman dated Friday, May 11, 2025: From Complainant (Ravengael):
The fact that you're saying you have never had that promotion at the company is an outright lie. There was a huge sign at your car wash that said first month free. I asked the cashier and he told me that I would get the first month free and $20 a month after the first month. This is ridiculous! That same cashier said that he didn't even know how to cancel the membership after I came in and asked him. You had a huge sign out there that said first month free so how are you going to say you never had that promotion? So, if you're not going to give me the first month free as your company advertised and as your workers told me was the case, I will go to the Better Business Bureau and other federal and local government agencies letting them know that you are engaging in false advertising.
Please confirm that I will take your rate of $19.99 dollars a month for the month of May (please refund me the $10 as you charged me $29.99), but will cancel my membership in June. This is more than 5 days notice so please do not charge me again in June.Sincerely,
--Krista Ravengael
Business Response
Date: 05/21/2025
Washman considers this matter closedCustomer Answer
Date: 05/21/2025
Complaint: 23316519Washman does not have the right to "decide" whether a matter is closed or not (believe it or not, this is America and customers actually have certain protections against predators like you). You never once offered ANY remediation as requested REPEATEDLY on my part and which has been REPEATEDLY denied or ignored by your company. Instead of being a reputable business, your company has continually (3 times) tried to upsell me the very service you have repeatedly lied to me about. Wouldn't it be easier to stand by your business's integrity and the satisfaction of your customer base? By taking your fallacious hardline stance you have lost a customer (and I would venture to say many more). Your company needs to "wash" the stink off of itself.
I am rejecting this response because:
Sincerely,
Krista RavengaelBusiness Response
Date: 06/02/2025
The RFID has been canceled and you will not receive further charges.Customer Answer
Date: 06/04/2025
Complaint: 23316519
I am rejecting this response because:I know that my membership has been cancelled because I AM THE ONE who cancelled it in May. I am still asking for a refund due to your false adversing.
I was charged: $14.00 (prorated for half a month - the month I was told was going to be FREE.
I was also charge $29.99 the next month, when I was TOLD BY YOUR STAFF that the price would be $20.00 per month.
I was again charged $29.99 the next month, when I was TOLD BY YOUR STAFF that the price would be $20.00 per month.
This totals a refund of of $33.98 that Washman owes me. When I receive what I am owed, I will close this complaint
Sincerely,
Krista RavengaelBusiness Response
Date: 06/11/2025
We will not be providing a refund.Customer Answer
Date: 06/11/2025
Complaint: 23316519
I am rejecting this response because:
Washman has made its company’s cheap-ass and disreputable policies and practices abundantly clear. You are not out for the customer; you are just a bottom feeder who preys on the disenfranchised. Hope you sleep well at night.Sincerely,
Krista RavengaelInitial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several years ago, I purchased multiple "Washman Gift Cards" with purchases of a number of "washes," not "currency" for washes. I bought deals such as "buy 3 washes, get 2 free." I clearly remember purchasing gift cards which gave me an average of about $5.50 per wash. Back then, when I used my card, they would subtract one "wash," not a dollar amount, when I utilized their service.Recently, I went to get my car wash (had not used my cards for a couple of years) and they used my card but charged $11 per wash, which was twice of what I paid. They explained that they are using "currency," not number of washes now.I emailed Washman sharing my story. They never responded.I purchased "washes" and should be given the appropriate number of washes. There were 6 or 7 washes left on my card.Business Response
Date: 02/20/2025
*****,
I want to apologize to you for nobody responding to your email. Please email me ********************************** and include your gift card number (located on the back of the card). We can make the appropriate corrections. Please include your name, card number, and if available where the card was originally purchased.
Customer Answer
Date: 03/04/2025
I just received a coupon book for 5 washes from Washman and I accept that as acceptable! Please close the case!
Initial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 11, 2025 at Washman Car Wash on ***********************************Paid $18 for a quick car wash. Their Roller caught on the side of the rear bumper of the Van and ripped it off completely. Made a claim the same day, a week later got a call and was told by claims department that they are not going to cover the damages due to it not being to their standard prior. Offering some coupons instead. Shady Business Practice.Business Response
Date: 02/20/2025
Washman denied your claim because of previous damage. That you can clearly see in the provided photo. We have a disclaimer at the entrance of all of our wash locations that state in part "Washman is nor responsible for pre-existing damage or loose parts".
Washman considers this matter closed.
Customer Answer
Date: 02/27/2025
The Complaint has not been resolved. Complaint #********
I would like this Complaint be posted on BBB. There was no previous damage. both sides of the bumper looked the same before the damage. The picture show exactly what the faulty roller did to the bumper. Washman Carwash doesn't want to take responsibility for their faulty equipment. Shady business.
Initial Complaint
Date:06/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 19, 2024, we took my car to the Washman Car Wash on Commercial in *****. Going into the carwash, everything was fine on my car. As we were coming out of the car wash, we (including the guy drying my car) noticed that my windshield had been cracked. We filed a report with ****, the manager, who was very helpful. After not receiving a call from Washman, I called the number provided to me by ****. I received a call back from *****, who is apparently designated as the person to determine whether or not Washman is at fault. I met with him this morning. He scratched and scratched at the crack, then proceeded to tell me my windshield broke because of a rock chip. There is NO rock chip there. He told me I could go through MY insurance to get the windshield fixed, that they are no fault. All I want is for Washman to pay my deductible (I have ********************** But he refused and threw coupons at me for free car washes. I am very mad and disappointed. I hope someone takes care of this, and takes care of *****' actions.Business Response
Date: 07/01/2024
Washman is not responsible for previously damaged items. The only way for your windshield to crack in the wash is because of a previous issue. Sometimes rock chips can be very small. When a rock chip is present the integrity of the windshield is compromised. Windshields expand with heat and retract when cold. When there is a rock chip present this expansion and retraction causes the windshield to crack. Washman is denying your claim and considers the matter closed.Initial Complaint
Date:05/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went through car wash today May 12, 2024 got the works car wash and the car wash scuffed and put a small dent on my carBusiness Response
Date: 05/14/2024
Please return to the location you purchased the wash. Ask for the manager on duty and inform them that you would like to file a claim with us. At this point the manager will gather information from you, take photos, and turn the claim over to our claims department. At this time the claims department will investigate your claim.Customer Answer
Date: 05/16/2024
Complaint: 21701131
I am rejecting this response because:I have filed a claim with your department and have not received a response, or a call back.
My claim number is ******. Also the claim isnt for $17.00 its for what ever it cost for the repair
Sincerely,
Qualagine ******Business Response
Date: 05/24/2024
The claims department has informed me that they have called and left you a message. if there has not been any communication between the two of you, please contact me at ************. My name is ***, and I will do my best to be of some help.Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 17th, 2023, I went into washman car wash on ************* and *****/************* in *******/********* area. I typically always walk around to check my vehicle which I did. And noticed my car had damage on the rear bumper. When I spoke with the reps that were there. They immediately denied liability and said that could have happened before. Over the course of the last 2 months I've spent my time trying to speak to them and no solve has occurred. I then went to my dealership and asked them to look at my vehicle as it still had warranty on it. I told them what happened, and asked could this have maybe been a manufacturing issue maybe due to the heat from the car wash and the bumper warping a little? They said absolutely not. They should be taking responsibility for this as this is not the first time this has happened with washman. I've had no success with washman corresponding or agreement to liability, and a friend of mine said I should submit a claim with you guys and see if we can get this resolved. I'd really appreciate any assistance. I JUST bought this vehicle in JUNE, so I had the car for a little under a month when this happened and have not been able to get anywhere with them. I will upload receipt from my bank account that I did in fact pay for this service on that day, and upload pictures (if I can) that shows the damage.Side note: in my previous car, I had never had any issues with washman and loved going there, and I always paid for the highest wash service they had. Now I'd rather pay more and get my car detailed then risk this happening again...Thank you in advance in your assistance in this. It will be much appreciated, and hopefully you can help!PS. I am not sure why your system is defaulting to the washman on 82nd Ave. This was not the location where this happened. Every time I picked the location on ***** and 242nd/***** DR, it would revert back to the 82nd location.Business Response
Date: 09/18/2023
Looking through our records it appears as though you never filed a claim with us. Please return to the location and ask to fill out a claim form.Customer Answer
Date: 09/21/2023
Complaint: 20612018
I am rejecting this response because:Not necessarily rejecting your response. I went to the location and requested specifically to fill out a claim form (first time I heard of it). They knew about it and the manager said yes of course we can help with that. Not sure why this was so difficult in the past if you already have a claim form that I can easily fill out. Regardless, I did fill out the claim form, they already found my vehicle on that date of 7/16 where my car went through the car wash and are sending it up the ladder. The claim number is *******. I am hopeful this will get resolved, but I'm not 100% sure if the BBB claim should be closed or not until I get a response back from them. (I've never done this before)
Sincerely,
*******************Business Response
Date: 09/28/2023
There two options available after filling out a claim form. It is deemed to be the fault of the wash and we take care of the issue. The second option, it is deemed to be not the fault of the wash. If they found the car on the available video (since its been a number of months, it may not be available) this should be a quick turnaround. Please call the number in the upper right-hand corner of the claim form to speak with the claims department.Customer Answer
Date: 10/03/2023
Complaint: 20612018
I am rejecting this response because:So I met with the damage adjuster and he claims that the car was backed into maybe in a random parking lot that I parked in. While this may be quite possible, as is with any case, it is diminished by the fact that 1, I primarily work from home, and 2, I park in a closed garage. Based on my findings online there has been a ton of damages from car washes.
The other particular thing I found is, the gentleman that handled my claim (manager I believe) stated that in order to submit the claim once I fill it out, they would need to go look at the video footage and see if my car actually went through the wash in order to submit it. By the time I filled out the claim form, his associate had told him he found the video of me going through the wash and was already ready to submit the claim.
Now speaking with the damage adjuster, he is saying that the footage is not available for viewing and that what the manager said was incorrect. It doesn't necessarily match up with the story of what the manager who submitted my claim said.
Is there anything else we can do?
Sincerely,
*******************Business Response
Date: 10/16/2023
If you feel the damage was caused by the wash. Contact your insurance company and have them call the claims representative.Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/30/23 I went through the car wash at ***************** *********** at 1:30pm. Three employees scrubbed my front windshield hitting the windshield over and over with scrubbing brushes. I heard loud noises on my windshield. When I came out of the car wash I immediately noticed a huge crack on my windshield. I filed a claim with the location. They took pictures and looked at the cameras. They could not see the crack on my windshield before entering the car wash. They told me most likely corporate would not cover my windshield as they quote dont do that. Since their employees or their machine is the proximate cause of my windshield damage they need to replace my windshield and cover the cost of replacement.Business Response
Date: 07/02/2023
Please return to the location and ask to fill out a claim form.Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in for a wash and my car hood is very scratched up this has happened two occurrences but this time its worseBusiness Response
Date: 06/30/2023
Please return to the location that you received the wash and ask to fill out a claim form.Initial Complaint
Date:06/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi there,I went to a Washman on ****** and 82nd on Sunday june 25th around 1:10pm , and drove away seeing my TPMS light come on.Noticed my valve stem was broken(hence the flat and the light).My tires are basically grand new So i report to one guy ,he work there,he told me call the tow and they will look at the camera if they false, they will pay me I called tow and fix the valves stem ,paid for the tow ,paid for dealer to fix my car and i come back on them with paper and recief but they dont want take repond and tell me call the customer service,i called the car wash back many time They did not respond until the next day ,they said they are not responding for the broken valve when i go through the rail and the flat tire too They said my car maybe have a nail and flat tire before go through the rail but i said my car broken the valve stem and no air at all .If i broke the valve stem before I entered the shop how come i can drive to their shop .my car was nornal wear before i go through and go out is broken valve stem and all air is out .Business Response
Date: 07/03/2023
Our claims rep will contact you soon.Customer Answer
Date: 07/11/2023
Hi there
I just received the check from Washman.i relly appreciate all your help.
Thu .
--
Thu Ha
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.