We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Tonkin Parts Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is ************* in ***********, **. the small biz for repair cars.Tonkin parts center is a part supplier of various original parts. I bought many parts for ******** ****** cars last year.Some of them was wrong side or no need. So I returned those parts thru their delivery truck. after that, even they issued credit note invoice as attached, withhold / not made refund yet. In november, someone called me they withhold because I didn't pay some parts in 2021. but we've been paying COD base (paid all by check or cash )when no payments at delivery, they didn't drop the parts. but they said inside their company has some problem.I don't understand why withholding refund because their inside accounting problem.

    Customer Answer

    Date: 02/02/2023

    TONKIN PARTS CENTER

    12155 **************, ********, ** 97220

    T : ***********

    Acc ****** ************

    Sales ****************** PAT

    The lady called me from their Accounting : **************

     

    Above informations are all I have.

    Customer Answer

    Date: 02/06/2023

    With regard to above complaint, I called ************ (accounting ***** asked why they withhold my refund,

    1) In their record, for last 2 years, my payment missing, (about $1,700) while our payment condition was **D (every supplier ask me **D payment , due to our company so small< I 've been doing ** base business almost 10 years.)
    2) **D means no payment, delivery driver never dropped parts here. (no payment no delivery)
    3) So I protested why do't you check in your inside system, or truck drivers.
    4) but their answer was those drivers not working for them anymore. They can't check their inside system. This is the reason they withhold my money. 

    the Supervisor of their accounting **** is ****** ************

    Can you please contact them to resolve this problem? Bcoz my english is not good enough to quarrel with them.

    Thanks
    Chang  / Ace Auto Body

Tonkin Parts Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.