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Business Profile

Auto Repairs

Best Auto Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My CV axel went out on my vehicle and upon calling around town I found this garage to be the cheapest option I could find that would fix ******** and order new parts. They got me in and said they could fix it, upon picking up the vehicle I noticed that there was still something wrong. When I took it in for an oil change they techs told me the cv boot was still spitting out grease when it shouldn't be. I then took my car into another shop to look what they did and they found out that the garage I had gone to initially hadn't fixed anything, they actually made more problems by using zip ties and putting two parts together that didn't fit together so they melded them to fit. I spent 400$ to get the issue fixed and now I'm spending another 400$ to get the same issue fixed. I have called and left voice-mail on March 8th, 25th and April 10th, 14th and I still have not received one call back for them to attempt to even fix the additional issues they have created. At this point I'd like a full refund of the ****** I was charged on March 9th since I had to go to another shop and have them fix the damage they had done additionally to getting it fixed which is costing me 550 from a real shop.

Best Auto Repair LLC is NOT a BBB Accredited Business.

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