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Business Profile

Auto Repairs

Pro-Tech Autoworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ************* in Feb of 2024 for body work on Progressive Claim: ********** it is now Sept and it has been incredibly difficult to communicate with *** from Pro-Tech Auto he is never in the shop or sick according to the employees that work there and refuses to return phone calls.I have gone into the shop to speak with *** and he hides in the back refusing to communicate with **** no longer wish to use Pro-Tech Auto for the repairs and have informed *** and Pro Tech Auto of this and they refuse to return calls or communicate.*** also had me believing that I still owed for my deductible when it was taken from the settlement before he was paid.He is continually looking for ways to manipulate customers financially and receive payments for services never rendered.

    Customer Answer

    Date: 09/30/2024

    I am writing to let you know that ************* has contacted me and set up a payment plan for refund.
     #******** complaint.
    Thank you,
                   ***** ********

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction : 9-15-2022 The amount of money my insurance paid to the business: $4,736.23 What the business committed to provide you: Transmition replacement on 07 infinity m35 Nature of dispute: The shop does not answer any of my phone calls. ProTech has had my car since 9-8-2022. The insurance company (Assurant) has paid them for the job already, and i do not know what is going on with my car.Did the business try to resolve the problem: No i have made many phone calls for months, and none of my calls has been answered. I have drove to the shop and talked to Mark the owner twice. He claims my car is at ********* infinity. When I called ********* infinity dealership they had told me the check Protech Autoworks sent to them has bounced and they cannot work on my car.Protech Autoworks : ************ (Mark)********* ******** dealership: ************ (*****)

Pro-Tech Autoworks is NOT a BBB Accredited Business.

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