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Business Profile

Auto Wholesale

MS Motors, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • John W

    Date: 07/11/2024

    I bought a 2003 Mustang SVT Cobra from MS Motors, LLC in 2022. I worked with ***. The buying process was great. No complaints there. I am from out of state and had the car shipped to me. I did not attempt to get the vehicle registered for two years. They sent me all required forms and title. When I went to get the vehicle registered I noticed that I misplaced the title. I reached out to the dealership and talked to the title clerk a year ago (2023). He had no problem helping me out. He did warn me that it would maybe take a while to get the replacement title. At that time I was ok with this. I understood it was my problem for losing the title in the first place. So, 3 months passed and I heard no response from the dealership. I called the General Manager of the dealership and I was upset by this time. He said it was my problem for losing the title, which I agreed. I asked him if I had to file a complaint with the **** He told me that If I did that, that he would take even longer but He was willing to go ahead and help me. Nine months later, still nothing. My wife called 3 weeks ago and he said he was willing to help her. She sent him all the requested documents, we also asked where to send the $50 fee. At this point there was no response. My wife tried to call them multiple times over the last couple weeks. No Response. Today she was finally able to get ahold of someone at the dealership. She asked about the title and he began to give her the run around. I said that its been a year without any answers. He the decided to cuss me out and hung up the phone.I also spent 10 years in Management with Car dealerships. I would have never treated anyone much less a customer like this. I know ultimatley it is my fault for losing the title. However, sometimes people will lose one. This is completely unreasonable by this dealership. Now, I have to spend many fee's and lawyer to get a title that is still in the dealerships Name!

MS Motors, LLC is NOT a BBB Accredited Business.

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