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Business Profile

Bank

Umpqua Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Umpqua Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Umpqua Bank has 204 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not sure if this is the main office of Umpqua Bank since they have so many. I understand it's either in ******** ** ********. The service I've enjoyed so much over the years is their Anytime Line, which offered phone banking. It was easy to call and manage accounts. When it started to fail, they decided to "upgrade", which was a huge problem. My personal account is working fine, but our small business account has been inacessable directly since the upgrade took effect 11/8. I've had to get a rep to get the info I've needed. They told me all kinds of solutions, but none worked. A supervisor was supposed to call Friday, but did not. I can't even get a rep anymore, so have had no way to manage our business account directly since 11/8. I can't do online banking since I've been hacked. Their online chat told me the id question I've answered the same for years isn't correct. I'll call the branch to see what I can access, but that won't solve the Anytime problem.

      Customer Answer

      Date: 11/18/2022

      Thank you so much. Yes, it has been resolved. It took a lot of time and effort and affected many more customers, but the case may be closed.

      *************************** Teacher/Administrator 
      North *******************************************

    • Initial Complaint

      Date:11/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Closed account with fraud protection on phone whom closed out access to my mobile banking and debit card. Allowing me first to transfer money to my chime account linked to checking at their establishment. They called stating charges were made on my account I was not making so account was shut off. Got letter a month later stating $440 was overdrawn due to overdrafts of $70 a day and I was still actively open with a checking account. I paid $250 in branch. Told I had 2 weeks to pay rest of fees when I complained of not knowing nor using a closed account I had no access to. The branch without notifying me closed my account. Now I have a letter stating $881.19 is owed to them and theyre going to garnish my wages if I do not pay when I owe nothing.

      Business Response

      Date: 11/22/2022

      Please find the Bank's response to the complaint of ************************* attached.

       

      Thank you,

      *******************************

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Closed an account at ******** Branch and opened a new one July 15,2022. The employee assisting was a female at lobby desk. She informed me that my SSI Direct deposit will automatically transfer to new account. On Aug 10 SSI was deposited to old account and due to her error was not transferred since she failed to add the new account info for transfer. My check was returned to SSI ***** of ********* and may take 3 weeks to show ** in my new account. Due to her negligence, I am being charged $25 per day late fee on my rent if not paid by the 10th of month. I have called ******** Branch Manager and they will do absolutely nothing for me due to the employee negligence.

      Business Response

      Date: 08/25/2022

      Please find the response to Case ID ******** attached. Thank you. 

    Umpqua Bank is NOT a BBB Accredited Business.

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