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Business Profile

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McMenamins Tavern & Pool

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for McMenamins Tavern & Pool's headquarters and its corporate-owned locations. To view all corporate locations, see

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McMenamins Tavern & Pool has 3 locations, listed below.

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    • McMenamins Tavern & Pool

      1716 NW 23rd Ave Portland, OR 97210-2504

    • McMenamins Tavern & Pool

      430 N Killingsworth St Portland, OR 97217-2441

    • McMenamins Tavern & Pool

      760 SW 9th Ave Ste 3000 Portland, OR 97205-2586

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insufficient information was provided from my initial email contact with McMenamins, for me to make my reservation. I was told I could use my cc to book the room and then use my gift card at check-in. Nothing was mentioned about this not being applicable to all reservation types, thus I booked the room in good faith.

      Business Response

      Date: 02/04/2025

      This situation started with a misunderstanding over email regarding a non refundable preapaid hotel promo.   Situation could have been handled much better by staff member who could have clarified the position, but stuck to policy over guest relationship.  The guest was reached out to and the situation rectified.  

      Customer Answer

      Date: 02/05/2025

      McMenamins has responded to my report and have accepted " at fault" for misinformation and incomplete customer service advice. They have comped 2 nights of accommodation and upgraded my room.

      I am very satisfied with their response and actions, and I thank BBB for your support.

      best regards

      *** ********

    McMenamins Tavern & Pool is NOT a BBB Accredited Business.

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