We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Battery Retail

EV Rides LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

This profile includes complaints for EV Rides LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EV Rides LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2024 I purchased a 2017 ****** Leaf from EV Rides. The deal included an at-home charger, to use with my 120V outlet in the garage. When I opened the box, I discovered that the charger was only for a 240V outlet. When I informed EV Rides, they said use the included adapter. There was no adapter in the box. EV Rides refuses to supply me with an adapter, and also refuses to refund my purchase price for the charger, despite numerous requests on my part. Since then I have purchased a charger for 120 V, so not adapter needed now. I would like to return the 240V charger for a refund.

      Business Response

      Date: 04/01/2025

      Hello ******* ,
      We already sent the adapter to the customer to be delivered on his residence.
      Attached please find proof of delivery. 
      This complaint and case can be now disregarded. 

      Thank you.

      Customer Answer

      Date: 04/01/2025

       
      Complaint: 23030546

      I am rejecting this response because: Although I do appreciate the business sending the adapter, it is not needed since I had to purchase another charger. I requested a refund, and I still do, for the level 2 charger. I will be happy to return the adapter as well.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the buyer of a 2020 ****** Leaf SL Plus, ***# ***************** that EV Rides LLC sold through auction on May 3rd, 2022. According to the *** number, it should have had a 62kWh battery, but it had, instead, a 24kWh from a ~2014 ****** Leaf model.It appears that EV Rides LLC has been engaging in deceptive practices. This company buys cars from insurance companies, removes the battery and other components, then charges the buyer of the upgraded car for a new battery. The car is then sold on a blind auction with a lower quality battery that is incompatible with a 2020 ****** *********** model.EV Rides LLC sells the car as is, not as was, without publishing a disclaimer that the vehicle may not have the battery its *** number claims it has. Due to this, the size of the bid that buyers put forward is affected. EV Rides LLC is currently double billing for the car, as it charges both the recipient of the 62kWh, and the would-be buyer of the totaled car.EV Rides LLC takes deception to the next level by swapping a large battery for a small one and adding spacers to make it look like the original. EV Rides LLC offers customers the chance to upgrade their cars for an extra *****k dollars, as advertised on their ********** posts. They even go as far as to connect all the cabling associated to the car (charging, heating and communications) to the smaller battery and properly secure it before putting the battery coverings, nuts and holders back in place. This makes the deception almost impossible to detect until the battery is removed.EV Rides LLC takes advantage of the technical aspect that the car's computer still stores the data related to the previous battery, such as its state of health and the state of charge when it was removed. This is because the computer cannot communicate with the replaced battery, so the error code P3102 (battery replaced error) will remain and the old information will stay, adding to the company's deception.

    EV Rides LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.