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Business Profile

Beverage

Red Hook Brewery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a six pack of ******* bitter from the *** in ****************. In one of the bottles I found a piece of glass. I have the receipt for the beer and I have the six pack. I wanted to notify Red Hook brewery of this mistake made by there manufacturing of this product. I thankfully was not injured by this mishap. This has been going on since October I have not found a viable address or phone number for them.

    Business Response

    Date: 05/13/2024

    Hello,

    We are very sorry not only for the inconvenience for the incident described, but also the lacking response. Based upon the description provided, it sounds as though the consumer has been attempting to reach out since October. I am frustrated to report that our brewery underwent a change of ownership in September and it seems the person and email addresses they were attempting to contact are no longer part of the company. I am the quality manager at the brewery of production and this is the first time I am hearing of this issue. I would like to note that our consumer complaints contact email was officially brought back online last week, hopefully this speeds up any potential future responses. I will be reaching out directly to the consumer via the contact info they provided for further details. 

Red Hook Brewery is NOT a BBB Accredited Business.

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