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Business Profile

Bicycle Dealers

BikeTiresDirect.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The time of the order the item was not on back order until after the sale. The. It took too long I canceled the order, they had unprofessional customer service and there was never a receipt of the sale that was made, and a falsely generated document of sale. Unprofessional, lacks honesty, and unresponsive to emails, since phone calls dont work and they hung up on me after I asked him not to call me hun in a condescending tone. Never again Ill do business with these guys, no communication even to the actual point of sale transaction.Charges made to my account that were never approved, and way too much information from the boss about firing the guy who disrespects customers, really a waste of time to even bother with this place and its a challenge to look them up to see if the site is reported because of the name changes

    Business Response

    Date: 08/14/2023

    We do not find any order under the name and the order number is not in our system.

    There is another online retailer with a similar name and we wonder if maybe this complaint should be with them and not www.biketiresdirect.com

     

    Thank you,

     

    Bike Tires Direct 

    Business Response

    Date: 08/14/2023

    We were able to reach the customer via the phone, found the order, gave her information that the refund was already given, sent her an email with the refund documentation. All is cleared up now.

    Thank you. 

     

     

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They don't honor warranties! I purchased 2 Continental bike tires on 5-6-22. I took my bike to the shop on 3-4-23, 8 month old tires. They discovered cracks in the sidewalls on both tires. I sent pictures to Bike tires direct. They refused to replace the tires. They blamed it on everything, dry rotting (they're not old enough, unless they set in their warehouse for several years), road conditions. They were reaching for every ridiculous scenario posable. These tires shouldn't be that fragile, their excuses are total bs. Instead of doing the right thing, they decided to go this route.

BikeTiresDirect.com is NOT a BBB Accredited Business.

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