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Business Profile

Bistro

Sugar Street Bakery & Bistro

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sugar Street Bakery & Bistro's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sugar Street Bakery & Bistro has 2 locations, listed below.

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    • Sugar Street Bakery & Bistro

      7900 SE 7th Ave Portland, OR 97202

    • Sugar Street Bakery & Bistro

      4725 SE Division St Apt 221 Portland, OR 97206-1568

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June I ordered 3 dozen cupcakes for my wedding, and paid for them promptly. My wedding was in Sept. On Sept 15th the day before my wedding, I reached out to the business to find out what time I could pick up my order. I received an email back saying they were permanently closed and they would issue a refund within 3-5 business days. First of all, why hadn't they reached out to me prior to let me know I would not have wedding cupcakes, and secondly, they had to have known they were going out of business when I placed the order, so that is horrible to do to someone. It has now been over a month and still no refund and they don't return emails and there is no way to call them. Terrible people own this company.

    • Initial Complaint

      Date:09/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 9/9/22 Amount paid : $135 What the business committed to provide: 3 dozen cupcakes and a 4 mini cake made with allergy friendly vegan ingredients and a coconut based vanilla frosting decorated in the style presented on their website and in their store Nature of the dispute:8/18/22 I went to the Sugar Street business and met with the owner to discuss creating custom cupcakes and a mini cake for my sons 2nd birthday party. We discussed my older sons allergies and she said she would make a coconut frosting instead of one with pea protein. We also spoke in detail about the design and she said the frosting would go with the theme of the party, including white and yellow frosting and edible glitter. We ended the conversation with her saying she would send an invoice the following week. 9/3 Weeks passed and I never received an invoice. I emailed to confirm order was in and would be ready for the day of the party. 9/6 They respond confirming the order will be ready for Saturday 9/10 but the email says one 4 cake and 1 dozen cupcakes which was incorrect.I emailed back immediately saying it was supposed to be 2 dozen cupcakes and did not receive a response.9/9 After several attempts to reach staff or the owner through phone I finally get through to an employee. I tell her I need to confirm the correct order will be ready for me tomorrow 9/10 as planned. She confirms. Approximately 3:00pm I arrive to pick up cupcakes and girl at cash register rings me up for 2 dozen cupcakes. I ask about mini cake and she says they do not have it. I am left with no option but to take the cupcakes since the event is the following day. Upon opening the box of cupcakes they are not what I ordered. One also had a hair in it.I tried to contact the owners through Instagram and the coowner ****** tells me to stop contacting them and threatens me by saying he has my info &will call the police on me and has contacted my employer.

    Sugar Street Bakery & Bistro is NOT a BBB Accredited Business.

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