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Business Profile

Body Waxing

Urban Waxx LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

This profile includes complaints for Urban Waxx LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Urban Waxx LLC has 2 locations, listed below.

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    • Urban Waxx LLC

      null Portland, OR 97202

    • Urban Waxx LLC

      1036 NW 18th Ave Portland, OR 97209-2323

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a wax service that cost $133 and unfortunately I didnt receive the service correctly because there are pretty big obvious patches on my legs that I noticed after my visit. I emailed the salon and awaiting the reply but I do not want to go back, I simply want a refund for the service as I cant be sure I will receive quality service after not the first time around

      Business Response

      Date: 08/05/2024

      Hello - This appointment happened less than 24 hours ago. We have reached out to the guest 2 times to attempt to make things right for her. Please advise her to reach back out to the manager, *************************, who has left her a voicemail about her complaint. Thank you.

      Customer Answer

      Date: 08/05/2024

       
      Complaint: 22091253

      I am rejecting this response because: I received a voicemail this morning about getting the areas fixed however because it was already done wrong once for the amount i paid i dont trust that anyone will do a proper job. You have already ruined a customers trust and I dont plan on going back ever again. I plan to find somewhere else that is thorough and reliable. I simply want to be refunded for the leg service as that is the area with the most issues.

      Sincerely,

      *********************************

      Business Response

      Date: 08/06/2024

      It is unreasonable that a first time guest would opt to file a complaint with BBB as opposed to attempting to resolve the issue in a timely and reasonable manner. We have attempted 2 times to reach out to the guest to make the situation right- and instead she wishes to pursue a complaint through the BBB process. We have refunded the entire amount of her service - please see attached. 

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine.

    Urban Waxx LLC is NOT a BBB Accredited Business.

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