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Business Profile

Boutiques

Altar PDX LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

This profile includes complaints for Altar PDX LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Altar PDX LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Altar PDX LLC

      81 SE Yamhill St Portland, OR 97214

    • Altar PDX LLC

      215 SE 9th Ave Ste 304 Portland, OR 97214-1358

    • Altar PDX LLC

      424 N Tillamook St Portland, OR 97227-1824

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for 5 items on 5/14/24. I received 2. I emailed the store in May and then again on 7/3/24 to cancel one of the remaining 3 items and never received any communication in return. I contacted the store's instagram page on 7/22/24 and also did not receive a response. At this point, because I am no longer confident that I will ever receive the 3 remaining items, I want them refunded.

      Business Response

      Date: 08/15/2024

      Hello, 

      The items you are waiting on are shipped directly from Field Day, a drop shipping partner and independent maker based out of ***********, **. Because these items are shipped internationally, the lead time may be a bit longer as these items make their way through customs, but rest assured: they have been shipped by the maker.

      They are also not eligible for refund unless they are shipped back and received, so the refund you are requesting is unfortunately not available until these items have actually arrived to you. I am happy to look into the status of this package and see if I can get an official delivery date, and will do so via customer service email.

      International shipping does come with some challenges, occasionally, but as stipulated on our website (both in listing copy, and at cart check out) your items are sometimes shipped in different parcels because they are being shipped directly from the makers. Our website has dozens of independent artists who drop ship in this manner and we do our best to ensure that this is very clear our website. I would also like you state that our website has two different customer service email addresses that are reachable through which to inquire about orders -- and our instagram is unfortunately not a conduit through which to do so. As with all business accounts on instagram, an automatic filter applies which does not enable us to see customer inquiries, so we have stated on our site, in our store policies, and at cart checkout that we cannot be reached through instagram. 

      I am replying here as this is the first time I have seen a BBB complaint come through, but I will follow up with your direct email as well. 

      Thank you, 

      Cassie 

      Customer Answer

      Date: 08/16/2024

       
      Complaint: 22029978

      I am rejecting this response because:

      There was no response.

      The business lectured me about how their website says that the items are drop-shipped from an independent designer, and therefore, I need to just wait an indefinite amount of time for them.

      The business lectured me about how their website says that I shouldn't try to contact them via instagram (ignoring the fact that I've also contacted them 3 times via the emails provided on that website, with no response).

      The business lectured me about how they won't supply a refund until I receive the items and return them. Which, again, I apparently have to wait indefinitely for, with no communication from Altar or from the drop shipper.


      Sincerely,

      *******************************

    Altar PDX LLC is NOT a BBB Accredited Business.

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