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Business Profile

Cannabis

Broadway Project, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/2024, I purchased a faulty cartridge from the dispensary that they refused to return or exchange due to lack of visible defects and then tried to ask me to prove that it was faulty by asking me to go outside and try to smoke from it. They also did not return my receipt after the failed return attempt.I am enraged with the lack professionalism and the fact that I was enticed to purchase this product while having doubts and advised Id be able to return it.

    Business Response

    Date: 03/22/2024

    Hi There, 

    This was resolved on 3/12 shortly after we received our second notice here (we thought the first one was spam). First off, this customer never reached out to us directly either by emailing our info@ address posted on the website or submitting a "contact us" submission on our website or calling that store and asking to talk to a Manager or attempting to call other locations to talk to someone that wasn't just an base level sales associate, so we had zero opportunity to settle this with the customer before they came to the ********************.  The base level sales associate employee that did the exchange broke policy and did not follow our return SOP, which would have included them just doing the exchange for the customer. We have since done retraining at that store on the return SOP.  Attached are screen shots of internal email conversations on our staff addressing this, which ultimately led to us calling the customer several times to get in contact with them, and they ended up coming in and exchanging the product. 

Broadway Project, Inc is NOT a BBB Accredited Business.

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