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Business Profile

Car Wash

Maxs Auto Spa, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial experience was less than satisfactory. I had to return because major area I had mentioned specifically to be cleaned were not even touched. Fast forward a year and now a system error delinquently charged my account $320. I was told the money would be refunded and was about 3 days later. However another charge with the same amount happened the following week. It has now been 7 days and I have not been refunded. I was told by the manager to check with my bank even though he was completely unaware there was still an issue. And then that he would talk to his boss. Now they wont pick up the phone even after I had mentioned how I will be pursuing legal steps if I am not contacted with resolution. Absolute trash to not be on top of stealing money from customers.

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in February 2022 I used *****************, I paid ****** for my wifes auto detail. Fast forward to September 2022, I have not used their service since February 2022. Last week Septemer 16th 2022 my wife noticed a charge for 500 dollars from ****************. My wife and I both called to find out about the charge but were given the run around, we were told they have no idea what is going on and we were also told that the company's processing machinge charged all it customers. We can not get anyone to get back to us. After looking at reviews I noticed about 5 other reviews from people that had the same situation happen. First I want to know when we will be getting back the ******************************************************************************************************* FROM LAST FEBRUARY!!!!!!!!!

    Customer Answer

    Date: 10/17/2022

    I want to be refunded for the 500 dollars!!!!

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me an additional $1,399 without cause and without notification. I have attempted to contact them but they have not resolved my issue and will not answer the phone. After reading some other reviews, this has happened to other customers. This business needs to face consequences for their actions and effectively stealing from their customers. The business has admitted fault (see text exchange) but will not issue me a refund.

Maxs Auto Spa, LLC is NOT a BBB Accredited Business.

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