Business Profile

Chimney Cleaning

Chimcare

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Complaints

This profile includes complaints for Chimcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Summary On 7/21/2022, prior to work being done, we canceled our chimney job with Chimcare because of bait and switch tactics. We requested a refund of our deposit. Later, I was told the refund was processed on 8/2/2022, but over 6 months later, we still have not received a refund. They continue to stall and ignore me.Details 3/18/2022 Paid $229 to get estimate 3/24/2022 Received estimate of $9,602.4/1/2022 Paid deposit of $4,254.85 for repairs (including fee to join loyalty program)7/6/2022 When Chimcare arrived to do the work, the supervisor told us the chimney needed more extensive worka complete tear down and rebuild which was 4 times the original estimate. Because of the drastic change in the scope of the work, we got bids from 2 other chimney contractors. They independently confirmed that the chimney didn't require a rebuild and offered bids that were similar to or lower than Chimcares original bid.7/21/2022 Sent email to sales manager to request a refund of our deposit (minus loyalty program fee).************** Continued to send emails about refund. Sales manager eventually stopped replying.10/22/2022 Replying to my phone message, Contessa from Accounts Receivable left a phone message that the refund was processed 8/2/2022 for $3,960.85. She said ******* from Accounts Payable would be back on 11/6/2022. No follow up.12/21/2022 I called for Accounting. **** answered but would not transfer me He said he would mark it urgent and follow up at the weekly meeting. They would reply in 24 hours. No follow up.1/13/2023 **** returned my phone message. Said he would leave message for Accounting. No follow up.1/24/2023 ******* from Accounting returned my phone message. She said she would send urgent email to owner and would get back to me in 2 days. No follow up.2/2/2023 I called. **** said he would escalate to the owner. No follow up.2/9/2023 Sent an email directly to CEO ************************* about refund.
Business Response
Date: 03/08/2023
A refund check is going out in the mail on March 10th. Please close this complaint.
Customer Answer
Date: 03/20/2023
I received my refund in the mail yesterday. This complaint is now resolved.

*****************************
Customer Answer
Date: 03/22/2023
Help! I need to unresolve my complaint. The refund check that the company sent me has bounced.
Customer Answer
Date: 03/28/2023
Update. *********** issued a cashier's check which I have cashed. The issue is now resolved.
Initial Complaint
Date:02/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ChimCare sent a proposal on 9/16/2022 to remove part of our chimney and cap it. We sent in a deposit for $2,178.00. They then schedule the work for 12/22/22. The ******* arrived on 12/22/2022 as promised but the weather for a chimney removal was not cooperating. It was below freezing and the mortar wouldn't be able to set at those temperatures. The Techs also mentioned we probably want to call a roofer first because removing the chimney will compromise the flashing.Called the roofer and he suggested we get another bid because removing the chimney could cause more issues then just the roof. It could potentially lead to more siding repairs as well.We called and cancelled the job with Chimcare on January 26th and were told that another person would call us back regarding the refund of the deposit. Never got that call. Reached out to Chimcare 1/26, 1/30, 1/31. Heard back from the owner on January 31 saying he would look into it. Now I can't get a response from him either. Sent e-mails on 2/2/23 and 2/6/23.
Business Response
Date: 03/02/2023
A refund check was mailed out to her. We are happy to put a stop payment on the check we sent if she is saying she hasn't received it.
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****-2022 *************************, Chimney Tech, evaluated & quoted $7,000 for flashing & mortar repair, plus purchase of a new chase cover. We paid Chimcare a $3500 downpmt.9-12-22 LP log Fireplace cleaning and service as agreed to on ****. $174 deducted from our downpmt.10-11-22 ***** arrives to preform work quoted by ****** on ****. ***** states ******** quote will not solve our leak issue, and he will not perform the quoted work.We don't need flashing work, nor a new chase cover. We will not have to pay for the pre ordered chase cover if we were quoted it by mistake. ******* "fix" is to redo the brick and mortar along the top 5' of the chimney. His quote is $11,000. BUT, "what we really need", per *****, "is to tear the 2 story brick chimney to the ground and rebuild it". Approx $20,000.We declined the repair work, and ***** left. 10-19-22 Called Chimcare office. Spoke with ****, asking for a refund of our downpmt. Followed up with an email. **** forwarded our email on to several employees, plus Accounting, and to *************************, CEO. **** said ************************* is the person who approves refunds. **** said refunds were issued out of ** office and was taking at least 30 days. ***** would call us. ***** did not EVER call us. We waited for our refund to be mailed to us.12-7-22 Called Chimcare office. Spoke with ****. He assumed responsibility to investigate where our refund was. Assured us he "was working for us, and would call us back with information."12-15-22 Called ****. He is "working on it." Promised to call us back.12-19-22 Called ****. Still "working on it." We commented that he wasn't following up as he had promised. **** stated all credits had to be processed by end of Dec 2022. He would call us back.1-4-2023 Called ****. He said our refund had been approved. **** has never returned our calls, as promised numerous times. We still do not have our refund. $3,500 - $175= $3,325 is owed to us from Chimcare.
Business Response
Date: 03/01/2023
Refund is being processed. ****** will be calling to go over the upcoming date of refund.

Thanks!

Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* & ***********************

HOWEVER, I do question whether the business will actually refund our money, as the business has told us they were processing our refund since Oct 2022.
I am hopeful.
Customer Answer
Date: 03/29/2023
We were contacted by BBB March 1, regarding a deposit refund owed to us by Chimcare.

We have waited nearly a month for ****** to call to go over the upcoming date of our refund.

We have neither heard from ****** nor has Chimcare returned our our $3325.

We had previously been told, that our refund has been approved. Chimcare informed BBB that our refund had been approved.

Where is our money?

If Chimcare will provide a contact number for ****** we are happy to call him directly.

******* & ***********************

*****************************

*************, ** 98604

************

************
Business Response
Date: 04/10/2023
******** cell phone number is ************
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* & ***********************
Customer Answer
Date: 06/01/2023
Dear BBB Specialist,

I would like to have my initial complaint #******** against Chimcare reopened for updating.

****** reached out to us in April with a plan to pay ** every 2 weeks beginning in May, until the amount they owed was repaid. We agreed to this repayment arrangement.

They have not paid us any of the monies they owe us. ****** now says he is waiting for the owner to release the funds, but doesnt know when that might happen.

I would like to reopen my complaint against Chimcare.

Please email me with the procedure to have my case reopened.

Thank you,

***********************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Project: Chimney removal, chimney repair work. Work was initiated on 9/20/22 and completed on/about 10/19/22.Amount paid was $2,459 No roof protection was used. Three crews worked at the site and each acknowledge roof damage due to the chimney removal. At least one crew member took photos of the damage. Roof damage was extensive and required the replacement of 11 metal panels. All three crews expressed a need for additional crew members to complete the job safely and limit damage. We sought two estimates to repair the roof. One company was unable to complete the work in a timely manner. The second company provided us an estimate of $4,650 to repair damage beyond the scope of the immediate chimney framework-which we paid for and we are not asking for reimbursement for that amount. We sent the estimate to Chimcare but did not receive any feedback from them after multiple calls and emails until December 1, 2022, when I received a phone message indicating they would send us a check on Jan 4, 2023. We have not received a check. We complete the repair because we needed to protect our house from winter rains.We have retained all the damaged panels. The repair estimate is attached. We are seeking full compensation for the cost of the roof repair: $4650.
Business Response
Date: 02/16/2023
We will reimburse the customer for the repairs to her roof.
Customer Answer
Date: 02/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Customer Answer
Date: 04/17/2023

Complaint: ********

I am rejecting this response because: Our claim number is ******** We filed a complaint on 1/23/2023. The resolution was that the business would fully pay for the damages caused by the workers. The resolution was agreed to on 2/21/23. We have not received any payment.

Sincerely,

***********************************
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today's date is January 5, 2023 Chimcare made repairs to our chimney in the summer of 2022. After making the repairs, they reattached the two directional chimney caps, however prior to the attachment to the flu I questioned the amount of area they left to attach the cap to on one of the flues. The flue that I questioned had the directional cap blown off the chimney which I noticed on December 31, 2022. I called Chimcare on January 3, 2023, and scheduled they're technician for an appointment the next day which was canceled, then rescheduled for January 5, 2023, which Chimcare also canceled but not until I called an hour after the scheduled appointment, and was told the technician would not be there. This is consistent behavior with numerous appointments made in 2022 taking months to complete minor repairs.Not having a chimney cap will cause rain to enter the flue, mixing with creosote and developing sulfuric acid on the flue liner, which will intern break down the flue lining as well as the masonry joints inside the flue.I am told today that there's a new scheduled appointment for Monday, January 9, 2023 Each time that Chimcare makes an appointment I have to drive an hour and a half each way to be there only to have them cancel the appointment and reschedule it, which causes me to waste a minimum of five hours up to 36 hours of time which is unreasonable and costing me hundreds of dollars in time, fuel and frustration!
Business Response
Date: 03/07/2023
We have reached out to customer and waiting for a return phone call
Customer Answer
Date: 03/07/2023

Complaint: 18690813

I am rejecting this response because: chimcare did not place a call in to me to try to resolve this complaint. Two weeks ago they called and wanted to schedule service to come out and repair the faulty work that they originally did last year. At which time I told them that I didnt want them to come out anymore because their technicians not only do faulty work, but they cant even be counted on to show up or even call when they cant make a scheduled visit. In addition, I just called Chimcare to reiterate that I am too frustrated to have them come back out and dont trust that they can repair our chimney or anybody elses chimney. I also reiterated the part of my Better Business Bureau complaint requesting a refund for the shoddy work that the Chimcare technicians did that has to be redone by another chimney service. The Chimcare representative said that he will pass that request on to management.
Sincerely,

***************************
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Chimcare in September 2022 for an estimate for a job. The estimate included removing the old fireplace insert, replacing the chimney flashing, and cleaning (sweeping) the chimney. I received an estimate for two separate jobs. The jobs were split based on priority of what we needed to get done and what we would like to get done in the future. After a few weeks, I reached back out to Chimcare to have our quotes updated to reflect more work being completed for the needed estimate. I had applied and been approved for financing and was ready to move forward on the job as soon as we got an updated estimate and the cost looked ok. It took four (4) calls, and an email over a two week period to get ahold of the company and get the updated estimate.After we finally approved the work, we had the work started in the first half of October 2022. The crew came out, removed the old fireplace insert, replaced the flashing and started the first half of cleaning (sweeping) the chimney. The workers stated that they would be back in a few days to finish the cleaning. I was also told that the owner of the fabricator where they were ordering our new chimney umbrella had just passed and the umbrella would be a few weeks behind, but that it was on order.About a month later (mid November) I tried to reach out to the new manager of the area to inquire when our work was to be completed and what the status of the chimney umbrella would be. I have called and emailed without a response. It is now December 6th, over two (2) months since the work started without any response from the company. As of now, I would like my resolution to be 1. Confirmation and cancelation of the Chimney Umbrella. I will get our own and install.2. Final service bill with removal of the chimney cleaning (sweeping) fee. Service was not complete and will need to be redone and completed by another company around the same cost.
Business Response
Date: 02/15/2023
It has been a little difficult reaching the customer but we are in contact. Due to COVID supplier issues we had to outsource the manufacturing of his chimney cap out of ******. The manufacture is currently building his chimney cap and we have been proceeding in delivering what we promised. A little patience is needed but things are moving along great and we are keeping customer updated. We are confused with this complaint and we hope it will be dismissed.

Best Regards,
*****
Customer Answer
Date: 02/15/2023

Complaint: 18535698

I am rejecting this response because:
The response from the business is inaccurate. Until yesterday (Feb 14, 2023) I have received no attempts by the business to contact myself. I had provided my email, address and phone number at each contact point I made during estimation of the work, multiple attempts to contact the company to schedule the work, as well as the communication attempts listed in the original complaint. At no time had the company made any attempt to send any communication.
I am attaching the communication I finally received on Feb 14, 2023 from the company's BOM *******************. There has been no communication after my last email sent to him up until this point of receiving an update from the BBB today (Feb 15, 2023).

Sincerely,

*******************
Business Response
Date: 03/07/2023
We have been in contact with the customer on multiple occasions via phone and sending emails. The customer understands that the delay in getting his chimney cap made was a manufacturing delay due to a death. Work is now completed to his satisfactory and we are now waiting for final payment from customer. Customer has agreed to remove this complaint and we waiting for him to follow through.
Customer Answer
Date: 03/08/2023

Better Business Bureau:

While the interaction with the business wasn't favorable, the communications to resolve the dispute were. We have come to an agreement on the amount owed. I have sent payment in full for the amount we agreed on (confirmation attached) and consider this dispute to be resolved.

Sincerely,

*******************
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In mid October 2022 I paid Chimcare a half down payment of $2,150 for a heat shield treatment on our chimney that was to be performed in late November. On November 5th, my sister was diagnosed with colon cancer and needs money for surgery and chemo. I can no longer afford the Chimcare work, and on Nov. 10 emailed *********************** for photos of the chimney 'divots' to send my ***************** in case they would cover costs. He immediately sent them. Then he told me that the amount quoted would now be over $4,000 more (over double original quote) because the chimney cap would need to be cut off and replaced. There is no way I could possibly pay these new amounts - and insurance will not cover it. I called **** on Nov 14, who has always returned calls immediately - telling him to cancel work and give a refund because of a personal emergency. He did not return my call. Nor did anyone else from Chimcare. On the 21st I emailed asking again for a refund, and left another VM. On Nov 23 his email stated 'Accounting is aware of this they will issue the refund. With the holidays its making things little slower thanexpected.' On 11/28 their receptionist ******* told me accounting would call or email about this matter. I received no call or email. Then last Friday, December 2, ******* informed me it could *********** more months (!) to receive the agreed-to-and-promised-refund. On December 3 our original ***** and contractor inspected our chimney and told me the 'divots' in the photos are normal tile reactions to heat; there are no cracks; the chimney is in perfect working order; and there was never any reason for a heat shield whatsoever. And that as a recent widow who lost our first house here in a fire in 2014, I was scared & pushed into an absolutely unneeded procedure by a company who knew my husband is dead and I am petrified of another house fire. Now I am without these funds, have been lied to about the refund, and believe Chimcare has lied about absolutely everything.
Business Response
Date: 12/19/2022
We have initiated a refund back to her credit card. The refund will show up on our statement within the next 2-7 business days depending on the credit card company.

Best Regards,
*****
Customer Answer
Date: 12/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Very sincerely, and thank you,

*********************
Customer Answer
Date: 01/05/2023
Hello BBB, You can definitely reopen the original claim, because the company - Chimcare - once again did not follow through on their promise. I never, ever should have considered the case 'closed', and the Better Business Bureau should not have considered it closed either. They did not refund the monies I gave them. They did not 'initiate a refund' as was stated in their response to you on my debit card, because I called our bank and was informed their was no refund pending at all.
Today is January 5th. There is still no refund pending nor in the works through my bank or my card. They continue to use the same words to both you, and myself, and they do not mean any of them.
I have not filed any legal action so far.
Please, help me get the recourse I deserve for work never accomplished, and for fallacies of a refund that has never materialized. This is all I want. They owe me the money, and they've owed it since I was told it would happen over the Thanksgiving holidays...I believe the words, even then, were 'will take place in 2-7 days.'
Thank you very much, *********************

Customer Answer
Date: 12/27/2023
Hello BBB, A complaint was filed with the Better Business Bureau with my name, ID #********. On December 19th, ***** at Chimcare informed you that the company 'has initiated a payment' through my credit card and the payment would be received within 2-7 business days. The monies promised have never been paid. Our credit card company has informed me they have never heard from Chimcare about a refund and have no record of a transaction being opened. Please reopen up my BBB complaint or assign a new ID# and send this email to the folks at Chimcare. I have hired a lawyer and if payment is not received by December 30th, 2022, we're taking Chimcare to court, as well as posting very, very, well-written informative posts on Yelp and all other social media platforms. Thank you so much for your time and your help in this matter.
Desired Resolution: Refund
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After discussing the scope and reviewing a work estimate, I paid a 50% deposit for a chimney re-build and installation of direct-vent exhaust lines at my residence on 8/11/2022. The work was scheduled on 8/17/2022 to be completed the week of 11/7/2022. I later found out I qualified for a credit on this work through the ******************* and that Chimcare is not on their contractor list. After a couple attempts to contact a representative, on 8/24/2022 I was able to reach a Chimcare representative via text to cancel the work and was told, "We cancelled the job and will be sending you refund." On 9/7/2022, I had not received a refund and sent another message via text and was told, "our accountant send them out it can take up to 30 days. I will send her a message to update you." I did not receive any follow-up and emailed Chimcare on 9/28/2022 asking for an update. The same day I received a response stating, "I have sent this over to the accounting department to process the refund. I don't have an estimated date but one of them should be able to give you an estimated date soon. Sorry for the delay."I followed up on 10/11/2022 to check on the status of the refund stating that I had not heard anything since the email on 9/28/2022. The same day I received a response stating, "I have sent this over to accounting and copied them on this email."On 10/19/2022, I received a voicemail from an Accounts Receivable representative stating that my deposit had been returned to the office for processing on 8/23/2022 and was now out of her control and that she was contacting the owner. I followed up on the voicemail with an email on 10/31/2022 thanking them for the update, reminding Chimcare that I had been waiting over two months for my refund, and requesting a response. As of 11/8/2022, I have not received a response to my last email nor my refund and am thereby submitting this complaint and pursuing a refund through transaction dispute with my credit card company.
Business Response
Date: 12/05/2022
Hello,

*************************** has initiated her refund from her credit card. This case is closed as there is nothing we can do.

Best Regards,
*************************
Customer Answer
Date: 12/11/2022

Better Business Bureau:
It is unfortunate that after two months of communication with Chimcare and still no refund received, I needed to contact my credit card company to dispute the down-payment charge and receive a refund. As such, the response made by the business in reference to complaint ID ******** is accurate and accepted by me.

Sincerely,

*************************
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $20 trip charge to get an estimate to convert my gas fireplace to wood and to get estimate to inspect and correct problems with my chimney flashing and cap. I received the estimates and advised the sales person that the estimate to install a wood burning fireplace was too expensive and that I could not afford to go into debt for $15,000.00 at this time.I was interested in having the work done around the chimney on my roof line which in the estimate was quoted at $7,687.00. The date of the estimate was 7/14/2022. The company advised that in order to schedule the work a 50% deposit was required. I provided a credit card and $4,028.50 was charged on August 1st I do not have an exact date, but the scheduler called within 30 days to set a date to begin the work. I advised them that I instead wanted to cancel the job and have my deposit refunded to to me. I was advised that they indeed would cancel the order and the process to issue the refund would take about 3 weeks.I waited about a month and contacted the company about having not received the promised refund. I was told that they would look into it and advise. I initiated a dispute with my Credit Card issuer on 9/19/2022 after not receiving any response from the company. At least two times in the interim I called Chimcare to inquire about the status and was advised that by the receptionist that they would email the headquarters in ******** and copy the **** ***** who would contact me and advise of the status of my refund. In all of this time I have never been contacted by the company or an official authorized to issue a refund. Absolutely NO contact by any means.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted and scheduled a job with Chimcare for repair work to the crown and other maintenance work to be performed in April/2022. I paid the down payment promptly. The date for the work to be performed was several months out (Aug 2022) Far enough out that I shopped around to find out if another company could perform the work sooner. When I did, I found one that was willing and able to do the work sooner and at a lower estimate. I canceled the contract with Chimcare in June, and according to the contract I would get my deposit back in full.It is now October 2022. I have contacted the company many time since and have still not gotten my deposit back despite assurances to the contrary by both staff and executive managers. I have not been offered more than apologies for the delay.I can provide documents as necessary.
Customer Answer
Date: 10/29/2022
To whom this may concern.
This matter is resolved.
The business owner of ******* Home Services sent me a handwritten check for the amount of the deposit.
Thanks
*********************

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