Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2022 I paid $3,885.89 to ******************* located in ******, ** to repair my 2008 Kia ********* The repairs was due to issues with the *** system ( Hydraulic Control Assembly ****************** Services included installing a new *** unit for leaking, Installed ***** 1F300: Hydraulic Module Assembly. Replaced break line assembly. The dealership had the vehicle from July- September of 2022 for the completion of the repairs. Approximately 30 days of purchasing the repairs I received a letter from *** stating that a recall had been issued for the 2008 Kia ******** repairs I had just recently purchased out of pocket. I contacted *** in regards to this letter and was advised to complete a claim for reimbursement of the repairs. After several correspondence of sending more requested documentation and/or information over a span of a year I received a letter on November 3, 2023 stating that my claim was denied due to it being submitted as a rental car/towing costs. That was not the bases of the claim, my claim was for repairs reimbursement. I have attempted to contact ******** in an attempt to resolve this matter with no avail to this date. Attached is the supporting documentation for this claim. Any assistance that you will be able to provide to settle this issue would be greatly appreciated. Case # ********; Tracking #******* and Receipt # of purchase 6013852/1 -2

  Business Response

  Date: 11/17/2023

  Per the terms of the Settlement Agreement (attached), the Claimant is required to follow the directions provided on the Final Determination Notice they received, to allow *** a 30-day good-faith period prior to proceeding with the BBB. This has not been completed. 

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking a refund of $3,717.02 for engine failure expenses evidenced on attached receipts for work. Please mail me a check for $3,717.02 to ***** ******* ***** *********** ***** *****.

  Customer Answer

  Date: 09/18/2023

  I am seeking reimbursement for claims for engine failure for a KIA ******* I am seeking $3,717 reimbursement. 

  Business Response

  Date: 10/31/2023

  Customer has previously filed a claim under the Theta II GDI ****** Class Action Settlement and requested arbitration for engine related expenses back in early 2022. *** has already taken the liberty of responding to this arbitration request in our letter dated 4/7/22 (attachment named "******* *******, J *****************"), outlining in detail why these expenses would not be substantiated under the terms of the Theta II Class Action Settlement and advised the customer that they may proceed with initiating arbitration under the terms of the Class Action Settlement with the Better Business Bureau by phone or through this link: 

  ******************************************************************************************************************************************************

  To date, customer has not moved forward with this process.

  Customer has since then attempted to file a claim under the **** Class Action Settlement (which pertains to an electrical short circuit in the *** Module and/or failure of the *** module) and has provided the same receipts requesting reimbursement for these misc. repair expenses and has been provided a subsequent denial letter dated 10/3/23 (attachment titled "Arbitration Letter - *************************") outlining in detail why these expenses and the request for reimbursement for said expenses are unrelated and would not be substantiated under the terms of the **** Class Action Settlement.

  Given that the specific request for reimbursement is more closely tied to the Theta II Class Action Settlement (i.e. engine system related vs. **** related), we would recommend the customer move forward with filing a formal BBB arbitration claim under the Kia ****** Settlement Theta Class Action BBB Program to dispute the 2022 decision on their claim further. Customer can initiate said claim through the proper channels at the link provided above.