We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Oros Apparel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 11th, 2022 I ordered a pair of tights from **** Aparrel for $120.00. I used the discount code LOVE40 and received a $48.06 discount. Shipping was $7.00. I paid in full $79.11 using Affirm.I was notified on Feb 13th the item had shipped. I received the item and found the tights did not have as many panels as I expected and I did not like the color. I requested a refund on Feb 24th. I was sent a return label that same day. I returned the item. On March 4th I noticed I was continuing to be billed $19.78 through Affirm. I emailed **** Aparrel customer support and was told that my "return / refund will be adjusted and all the money will be returned...the return hasn't reached us yet". I continued to be billed by Affirm for the full amount of $79.11. I have yet to receive my refund after returning the product. I have emailed support multiple times with no further response providing them with my Affirm and AMEX statements. I used the return label I was sent to return the item.I am seeking a full refund.

    Business Response

    Date: 12/07/2023

    Hi- We will gladly refund the amount in questions. Please provide us with a PayPal email and we will refund ASAP. 

    We apologize for the inconvenience. 

     

    Thanks!

    Customer Answer

    Date: 12/11/2023

    Please see attached for email. 

    Business Response

    Date: 12/12/2023

    Hi- We will be issuing a refund today to the email provided for the amount in questions. 

     

    Thanks,

    ****

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a $500 gift certificate for my birthday last December. When I went to shop there was nothing to buy. I have ordered several times from **** and love the products and customer service. I attempted to contact them but have not received any response either by phone or email. I would like this gift certificate refunded please.

    Business Response

    Date: 11/17/2023

    We will reach out and process the refund for them.

     

    Thanks,

    *******************

    ****

    Customer Answer

    Date: 11/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Gemini Jacket during the Kickstarter, which was supposed to be delivered in October. I never received the jacket, so I reached out to **** in December 2021 and provided them with shipping and contact information. I was told I would receive tracking information when it ships, but no date was given on when that would happen. It's been a year since that correspondence, and I still have neither received tracking information or the jacket. After spending $365 on their product, I expect to receive the product or a full refund. I'll take either at this point. This is by far the worst customer experience I've ever had with any company, ever. I highly recommend everyone avoid doing business with ****.

    Business Response

    Date: 01/06/2023

    Hi,

     

    We apologize for any issue you had with our Kickstarter campaign. We will gladly generate a full refund for you. 

     

    If you have any additional questions, please reach out to us at **********************************

     

    We hope this resolves your issue and we look forward to creating a better experience for you in the future. 

     

    Sincerely, 

    ****

    Customer Answer

    Date: 01/10/2023

     
    Complaint: 18695728

    I am rejecting this response because: You sent a PayPal payment as if it were a sale of goods / services from me to you. As a result, PayPal has charged a fee of $10.91 and also placed a portion of the funds on hold. Please correct the transaction type so that I receive a full refund.

     



    Sincerely,

    *********************

    Business Response

    Date: 01/19/2023

    Hi *****- We are sending you an additional refund to cover the PayPal transaction fee. This will be sent today. 

     

    Please reach out to us at ********************************** and we can service you much faster than through this process. 

     

    Thanks!

    ****

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with **** for 5 items. After 10 days, they cancelled the entire order, claiming that not one of my items is actually available. I was supposed to receive two free items (a hat and a pair of gloves). Those items were cancelled as well. I order stuff online all the time. I have never heard of a company selling products which they clearly dont have. At least they refunded my money. Still, terrible. And why did it take 10 days to figure out that none of the items is actually available?

    Business Response

    Date: 12/24/2022

    Hi- 

    Due to the popularity of our Holiday sale, we unfortunately did not have available inventory at the time of fulfillment for this order. We did fully refund the order. 

     

    We apologize for the inconvenience. 

     

    If your complaint has not been fully resolved, please reach out to us at ********************************** 

     

    Thanks for your understanding

    ****

Oros Apparel is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.