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Business Profile

Coffee and Tea

West Coast Coffee Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase May 2024 and never received part of my order. I have called and emailed over the last few months with no response. I have paid for a ******************************************************************* have the $14.99 returned on my credit card.

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-31-24 I ordered 3, 5 pound bags of whole bean coffee. I received 2 bags but never the 3rd. I tried calling and was greeted by a medical supply company, not west coast coffee company. I emailed every day for more than a month, begging for either a refund, or preferably the coffee, or at least a response of ANY kind. Nothing. (Confirmation #*******). Id really like to get my money back.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered coffee from this company and waited for a month nothing no email no coffee went online to my account to find they had discontinued my coffee and didnt email me to let me know so Ive emailed them 3 times Ive messaged them on instant messenger have not gotten one response about a refund so I was reaching out for some help

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the wrong product for an order I placed on 8/23/23 (Confirmation #*******). I ordered a 5lb bag of decaf coffee but I received a 5lb bag of caffeinated coffee. Simple mix-up that I thought would be no problem to fix. I emailed ********************************************************* per the website's instructions and did not receive a response after 3 follow-up emails. The response came from someone named ************************************** ************************ and ************************************************************************ and they said they "put in a replacement for me," however, I never received a replacement and ****** never responded to any of my follow-up messages. Then, I ordered a new bag of coffee on 12/03/2023 (Confirmation #*******) which as of today (01/18/2024) is still pending even though they charged me the full amount ($41.94). I've emailed them several times asking where the order is, but no one responded to my emails again. I finally decided to call the number listed on their website *************) and what sounds like a human is actually just a recording, and the recording has nothing to do with West Coast Coffee, or coffee at all. It's a recording of someone trying to sell you medical supplies. I tried calling back again to attempt to get through to a human but couldn't, and then re-dialed to make sure I actually put in the correct number. Same thing. I randomly tried to call once more and the line went dead after the first ring, almost as if they blocked my number.

West Coast Coffee Company Inc is NOT a BBB Accredited Business.

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