Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024, **************************************. SUBMITTED MY Name, address to this company from their scam by performing spraying poison weed killing chemicals on my property without my approval and charging me almost $700.00 for this illegal act. I have submitted a certified letter to *************************************, of ********, ***** and *****, ********** weeks ago with my objections to the billing scam.This collection agency has also been served with a copy the Certified Letter I sent to Border States. However they continue to call and harass me by phone. I have received a copy of a 10 DAY DEMAND LETTER SIGNED BY A *** L. ********, VIA **************************************, BY US MAIL.Upon my research of Texas Law, this collection company is not listed with the Texas Secretary of State's Office as to have followed TEXAS STATE LAWS, and has NOT PROVIDED A $10,000.00 BOND TO THIS OFFICE. Therefore per an email from the Texas SOS he is not in compliance with Texas Laws.!

  

  Business Response

  Date: 11/25/2024

  This case was sent to my office on 10/17/24, NOT in Sept.    ********* did not send any 10 day demand.   If a demand was sent , it was sent by Border States without my knowledge.   The account came over on ********.   My staff attempted to "verify the claim", the debtor immediately disputed the clients invoices.  We notated the disputes accordingly, reported to our client this was a Disputed debt, and needed to go to a small claims court.   We closed the file with NO adverse Credit reporting, and NO addl contacts were made.   This case was closed with my firm the same day.    

  Customer Answer

  Date: 12/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/2022, **** from Asset Collections, **** left lengthy voicemails for me, my wife, and 2 of my children telling us all that we owed money on a debt for a *************** that he thought we owned. We dont and have never owned La Quinta Inns, so none of us called back. I received an aggressive email from **** around 7/15/2022 telling me that I needed to call and settle the debt.I called **** and left a voicemail letting him know that I had never owned La Quinta Inns and that he had the wrong person. He called me and told me that a) he had no proof that I had incurred any debt and b) that I was the only person by my name that he could call in the state of ***** which is why he was calling me. He agreed to close the case and never call you again. **** called me again on 8/16/2022 and left another lengthy voicemail that he thought that I still owed the money. I called him and he again had no proof that I owed the money. He again told me that he was wrong and that he would never call me again. I dont believe him and I told him that he needs to stop harassing me and my family. He lied and said that he had never called and left messages for my children.I called Asset Collections and asked for the owner of record, *** ***********************, and he has not called back.

  

  Business Response

  Date: 08/19/2022

  I received the attached complaint.   I reviewed this case on the day of occurrence.  The manager at ******** Inn (debtor Company) gave my staff the wrong name.  We are looking for the owner, named *****, Not ******.   I have removed your information from this account, as you are not the responsible party.   We apologize for any inconvenience this may have caused.    The debtor company gave us the wrong information.   We have since found the correct party, who is paying the debt.   I have closed this dispute, with explanation.   

   

  ***********************

  Owner- CEO

  Asset Collections Inc.  

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked DNF for an estimate to see how much it was going to cost to do some plumbing to get a new bathroom put in and they sent me over didnt even give me a chance or anything to collections Asset collections I tried explaining whats going on with Asa and they made me feel like Im a liar and they told me that they didnt do the work because of different reasons and I feel like theyre harassing me

  

  Business Response

  Date: 06/16/2022

  This is a valid debt, that's been placed for collections.   Our client, ******************, was contacted by ******************* to inspect her plumbing.   D & F quoted the customer, and the customer agreed to a Minimum charge of ****** for a technician to come out to her location.   When the Tech got to the property, he noticed  extremely poor conditions.   He stated, that the home looked like a "drug house", with garbage, vehicles, and the home was absolutely filthy.    The technician did not feel safe.   The technician did go to the debtors location and tried to inspect, but due to the poor working conditions of the home / property, he refused to do any further work, as he did not feel safe at the location, due to the Filthiness of the place.   Filthy homes can cause these techs health issues, and fear of bodily injury.   ****************** then charged the customers card for the agreed upon ****** Min fees to  drive to her location, and inspect.   The customer then charged-back the credit card after services were rendered.   Our tech was dispatched and did a visual assessment which is what the $119 is for.   The charge back fee and the original invoice comes to ****** dollars.    Therefore, this is a valid debt, that had been placed in collections.   

  Asking a consumer to pay for the agreed upon services rendered, is NOT harassment.   The case was sent to my office on May 9th.    My collection staff ************************* made contact on 5-9-22 which was a letter mailed.  He then made a call on 5-12-22. On **** 22, we received an email from the customer. On **** the collector responded to the email.     We got no response thereafter, so he mailed a second letter on 6-10-22.  and  called them again on 6-15.    Looking at the notes, the consumer used profanity, cussing out my staff, calling him names, and being belligerent.   The collector hung up the phone, due to the verbal abuse.    This is NOT harassment.   

  I propose the customer pay for the on site inspection, as they initially agreed.   Upon receipt of payment, I can release the case from collections. Balance due ******   Please call ********************* to make payment, or follow the payment instructions we provided.