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Business Profile

Colleges and Universities

Portland Community College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Portland Community College's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Portland Community College has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Portland Community College

      12000 SW 49th Ave Portland, OR 97219-7132

    • Portland Community College

      17705 NW Springville Rd Portland, OR 97229-1744

    • Portland Community College

      705 N Killingsworth St Portland, OR 97217-2332

    • Portland Community College

      PO Box 19000 Portland, OR 97280-0990

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I allegedly registered for an online course with PCC in Fall 2023, which I never attended any sessions. They claim they sent emails about the bill I owe to my student email account, which I was not aware I had as I was not even aware I was a student at the time. I appealed the bill they keep trying to collect with me and was denied. I next disputed it through my credit card and won. I thought the issue was behind me, but am now receiving calls from them again threatening to send me to collections. I eventually did register for a class with PCC, for which I paid, and my account is in good standing. I do not ever plan to take any classes with PCC ever again after this experience with a horrible excuse for an educational institution.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone registered for a non credit online class under my name. I had no idea until I got a past bill notice in the mail. I haven't attended PCC in over 5 years, so I called them to see what was going on and what that bill was for. They said they would look into it and see if it was fraud. They called me back a little over a week later and told me someone must of logged in and registered but they show they were not active in the class but I am still responsible for the bill. Makes no sense. They then told me to speak to the small business department which I called multiple times and left voicemail and emailed. Finally, one week later they get back to me stating they can't do anything but do see no one participated in the course that I need to contact PCC registrar. So I reach out to them and its been over a week and still no solution. I was also told this will be reported to my credit if I don't pay.

      Business Response

      Date: 09/16/2022

      We have worked out an amicable solution with the complainant. 

      Thank you, 

      ***************************

      Bursar, Portland Community College

    Portland Community College is NOT a BBB Accredited Business.

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