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Business Profile

Computer Parts

Applecomponents.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase date was August 25th. I purchased the order on Apple's official website with my account balance. On the morning of August 26th, I canceled the order without my knowledge and locked my account and balance, which made my account and balance unusable. Let me use my account and balance normally, I asked Apple's customer service has been shirking the responsibility.

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are charges for Tik Tok on my Apple ID which I did not make. Apple refuses to refund about $600 in charges. I spoke to three separate employees within one week time, one supposedly a senior adviser who hung up on me when I asked to speak to someone above her pay grade. She denied my claim. Reasoning was, If a minor uses my phone and creates unauthorized charges Im responsible for all charges because I gave them access to my phone. She mentioned if I dont set up family sharing, I am responsible. I thought family sharing was family and friends on your mobile account. Today is the first day I learned about family sharing on a device. Unfortunately I was not brought up with technology and I still dont understand. Also, to my knowledge you have to have a credit/debit card on file to set up your Apple device. This is not buyers remorse I do not or have not ever used Tik Tok in my life.******,Concerned US citizen

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged for $67.90 for Apple apps I didnt order I didnt use and I didnt give anyone else permission to do so and a credit card that I removed from my wallet on my iPhone was charged for these apps after the card was even removed I was charged for apps as far back as 2 months ago that I did not order and I called Apple.com the employee I spoke to told me she processed the the credit back to my card two days later I get an email that prompted me to go to claim status update I went to that and it said no refund it doesnt qualify it gave me an option to appeal it I did I then got charged for more apps and still said it doesnt qualify for refund o reported an issue and same thing the card has been removed and is still continuing to get charged I want to be refunded the $72.90 in apps I didnt order I didnt use and I didnt authorize transaction of payment on the credit card

Applecomponents.com, LLC is NOT a BBB Accredited Business.

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