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Business Profile

Computer Services

MacForce Portland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business today (12/20/2023) with a broken iPhone to see if they could repair it. Immediately upon arriving they determined it could not be powered on, at which point they knew it would need to be sent in to Apple to be repaired (because it is an iPhone 13 Mini, which they do not have parts for in their repair shop), which would require me guaranteeing to pay $550 if Apple determines that it needs to be replaced.Knowing this, they offered to inspect my phone for a non-refundable $60 deposit. I paid the $60 and left. They called me an hour later telling me I could either guarantee the $550 to have Apple inspect it or come in and pick it up.

    Business Response

    Date: 01/05/2024

    Hello,
    Hello,

    We reviewed the notes on the repair in question. The diagnostic tools that Apple provided to us do indeed allow us to power up the device. However, the device did not complete the full diagnostics. That indicated to us that the device would require a full replacement. Our hope in running the diagnostics was that there was a single part failure. If that had been the case we would have ordered that part and the total cost of repair would have been far less than $550. The $60 we receive upon checking in the device is to cover the time it takes for our technicians to go through the diagnostic process. That $60 is also applied towards any repair that might have been needed in the service center.


    Though we feel the $60 is justified, we will refund that amount immediately. A happy customer is always are highest priority. We would also like the customer to know that we would have been more than happy to resolve this complaint with a quick phone call.


    Thank you,
    MacForce Management

    Customer Answer

    Date: 01/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

    Business Response

    Date: 01/05/2024

    We replied to the customer. I was wondering if the complaint will be made public in our company profile. If so, is the response also made public? It's important for anyone seeing the complaint to also see our response.

    Thanks!

MacForce Portland is NOT a BBB Accredited Business.

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