We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetics Sales

My Phoera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a few makeup items from this company on Jan 3, **** and never received the items. I reached out to the company on two occasions and each time was an excuse. First it was that they were busy, the second time it was because ..upper management was only allowing the workers to pull a certain amount of orders each day

    Business Response

    Date: 02/28/2024

    Hello,

    I hope this email finds you well. We wanted to reach out to inform you that a refund has been processed for your recent purchase with us. Your satisfaction is our priority, and we apologize for any inconvenience or dissatisfaction you may have experienced.

    Here are the details of the refund:
    Order Number: #*****
    Refund Amount: $79.82

    Please allow a few days for a refund to reflect in your account, depending on your bank or payment provider's processing time.

    If you have any further questions or concerns regarding this refund or any other matter, please feel free to reach out to our customer support team. We're here to assist you in any way we can.

    Once again, we apologize for any inconvenience caused, and we sincerely appreciate your understanding and patience in this matter.
    Thank you for choosing MyPhoera. We value your business and look forward to serving you again in the future.


    Warm regards,

    MyPhoera CS Rep

    Customer Answer

    Date: 02/29/2024

    They say one thing to you guys and do something different. I'll watch my account to see if they do actually refund the money. Thank you so much for your help.

My Phoera is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.