Complaints

This profile includes complaints for NAEGELI Deposition & Trial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NAEGELI Deposition & Trial has 18 locations, listed below.

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  NAEGELI Deposition & Trial

  111 SW 5th Ave Ste 2020 Portland, OR 97204-3623

• 

  NAEGELI Deposition & Trial

  3355 Lenox Rd NE, Suite 750A Atlanta, GA 30326

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  NAEGELI Deposition & Trial

  20 E Thomas Rd Ste 2200B Phoenix, AZ 85012

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  NAEGELI Deposition & Trial

  1201 Pacific Ave Ste 600 Tacoma, WA 98402

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  NAEGELI Deposition & Trial

  950 W Bannock St Ste 1100 Boise, ID 83702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 19, 2025, I was advised that I had to pay my deposition fee upfront of $803. I was then told that I had to pay 297 for a court reporter cancellation, then $200 for a rush reschedule. I was told the first hour transcription was included equating to about ****** pages. Thereafter, I received an extra nominal bill of over $3100. The company failed to credit the first hour transcription as promised, and attempted to charge me over $***** per page instead of the 4.95, and 0.75 cents for the copy. the companying is attempting to charge me over $6 for copying fees, which is a violation of the ** law. The **** stated she doesn't know why I'm being charged over ***** per page. Its attempting to double charge me and is refusing to correct the bill. I was misled. The co. made false misrepresentations to get me to engage their services. I would've gone somewhere else. I asked what would be my charges be upfront. After being told 75 cents per page for copying, I said' okay.' I was told I paid for the deposition transcript upfront. The company is colluding with the adverse party, has unlawfully raised the cost of the transcript to inhibit my ability from securing pertinent, germane evidence to the case. It has made fraudulent misrepresentations as to the cost of the transcript, and that the first hour would be deducted, as it was paid upfront. The company is attempting to charge me for 300 pages at over $***** per page and failing to credit me the 75 pages that was paid up front. It is charging me for 2 copies at the same fee for the original: rather than at a copying fee price. ********, Manager is being very disrespectful, and unprofessional by not answering questions, correcting bill, then telling staff to block the consumer number; after the consumer uncovered and made it aware of its fraud. The court reporting company: in essence is engaging in deceptive business practices. I never agreed to pay that. I never signed anything.

  Business Response

  Date: 04/03/2025

  Dear Ms. ********* We take all client concerns seriously and strive to provide clear communication and professional service. However, your claims misrepresent both our obligations and the circumstances surrounding your complaint.
  
  Audio Recordings Are Not Provided
  As we have explained multiple times, court reporting firms are not required to provide audio recordings. Per New Jersey law:
  
  While digital recording of court proceedings is common, court reporters are not mandated to provide audio recordings. The official record is the transcript prepared by the court reporter, and electronic recordings are not admissible as evidence.
  The transcript serves as the official record, and we are unable to provide audio recordings,regardless of the request.
  
  Communication and Professionalism
  We value professional and productive communication. Unfortunately, due to repeated disruptive behavior, including raised voices and abruptly ending calls, we made the decision to limit communication to email.Additionally, due to the high volume of emails27 emails in a single dayyour correspondence was redirected to a single point of contact to ensure efficiency.
  
  Billing Transparency
  Our billing practices are fully transparent and in accordance with industry standards. You were invoiced based on the Terms and Conditions,which were provided to you on four occasions:
  March 18, 2025, at 2:12 PM
  March 18, 2025, at 2:20 PM
  March 27, 2025, at 1:10 PM
  March 27, 2025, at 1:14 PM
  
  Below is a breakdown of the charges:
  
  March 21, 2025 Deposition (Deponent Did Not Appear)
  Court Reporter Appearance Fee: $276.00
  Estimated Transcript Charge:$427.50
  Production/Handling/Delivery: $65.00
  Electronic Transcript:$35.00
  Total Collected:$803.50
  
  Total Invoiced:$276.00
  Credit Applied:$527.50
  
  March 28, 2025 Deposition (Rescheduled by You)
  Court Reporter Appearance Fee: $276.00
  Rush Scheduling Fee:$200.00
  
  Total Collected:$476.00
  Remaining Credit Balance: $1,003.50
  
  Final Charges for March 28, 2025 Deposition
  Court Reporter Appearance Fee: $276.00
  Overtime Fee (2:17 PM 5:51 PM): $34.50
  Rush Scheduling Fee:$200.00

  Total Billed:$510.50
  Remaining Credit Balance:$493.00 (Applied to copy made available to the other party)
  
  Legal Obligation to Pay for Transcript Copy
  
  As the party taking the deposition, you are required by New Jersey Rule 4:14-6(c) to cover the cost of a transcript copy for *** ****, who represents the Township of ***********:
  
  The party taking the deposition shall bear the cost thereof and of promptly furnishing a copy of the transcript to the witness deposed, if an adverse party, and if not,to any adverse party.
  
  
  Naegeli Deposition and Trial has been a trusted provider in the legal industry for over 45 years. We adhere to all applicable laws and maintain fair, transparent billing practices.
  If you have concerns about the laws governing court reporting, we encourage you to address them with the presiding judge or your local representatives.
  

  You will be sent a final invoice for the original transcript and a copy once the transcript is completed.
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23155109
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ****

  Customer Answer

  Date: 04/04/2025

  Naegeli Deposition & Transcript has failed to correct the bill. They are still attempting to overcharge me for copying. Per NJ court rule, it shouldnt be over $1 per page.

  Sincerely,

  ******** ****

  The Estate of ****** R. *****, Jr.

  Business Response

  Date: 04/04/2025

  Naegeli is a national independent court reporting firm that has been in business for over 45 years. Our Terms and Conditions will hold up in any court of law.  If we practiced illegal billing practices, we would not be in business for over 45 years.  The pricing that you are referencing is from ************ and applies to court reporters within the courts, and not independent firms such as ours.  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transcriber provided an inaccurate transcription from the audio I provided. They stated there were too many people talking to decipher who was speaking but if you review the audio right at the beginning (0:12) The person speaking (******* *****) stated the proof would be if you felt that the car was bad. The transcript states, (******* *****) look, the problem is that the truck.. This is one example of many errors I identified in which I was unable to use the sealed transcript in court because of the inaccuracy of the email transcript they provided. I would like my money back since they did not keep their deadline to deliver the sealed envelope on 11/1/24 which was delivered the day of my court appearance (11/6/24) and the transcript that did not accurately capture my conversation which made it worthless for my defense. The audio cannot be uploaded for some reason I can also email it possibly to you. Its size is 3.3 Mbs but Im sure the company has it as well.

  Business Response

  Date: 12/09/2024

  Hello, *** ******, 

  Since you represented yourself in this case instead of having an attorney, we do understand that it can be confusing as to why we are unable to add additional testimony to a transcript. We maintain a legal obligation to provide a verbatim record, and any alteration to the content of the original recording would have constituted an unethical change to the testimony.  
  
  Our review of the provided audio, along with the delivery details, confirms that we did provide a copy of the electronic transcript by the agreed due date. 
  
  We will always work with you to address any concerns you may have about a transcription, within the boundaries of ethical and legal standards.
  

  
  

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NAEGELI Deposition and Trial attended an grievance arbitration hearing on March 28, 2024 in ********** DE on at the request of the United States ********************* DE-PA2 District Labor Office. The grievance arbitration procedure that **** and the ******************** of Letter Carriers (NALC) requires either party to an arbitration seeking a transcript to notify the other party in advance of the hearing at the Headquarters Level or **** HQ/NALC HQ. The *************** will then inform the advocate that requested the court reporter that "if one party request a transcript, that party bears the full cost, unless the other party request a copy, in which case, the expenses will be shared." **** HQ and NALC HQ were "never" notified that a court reported was requested by **** at the District Level. **** DE/PA2 never notified NALC Region 13 that a court reporter would be present at the grievance arbitration hearing on March 28, 2024 at the ********** DE *********************** 13 never requested a court reporter to be present at the grievance arbitration hearing on March 28th.NALC Region 13 and/or NALC Advocate never requested a copy of the transcript from March 28th. We ask that ************************************** - NAEGELI cease and desist sending emails to NALC in an attempt to extort money for a transcript that we did not request. . ************************************** - Collection Executive has sent numerous emails to NALC attempting to extort monies from us in attempt to collect on an invoice for a service NALC did not order, did not request and did not having anything to do with. ************************************** has ignored every response **** has shared with him, attempting to explain to him that **** is responsible for any/all fees related to the transcript that they requested. We ask that ************************************** "cease and desist" with his attempts to extort monies for a service that we did not request/order and sending **** emails harassing us to pay.

  Business Response

  Date: 09/18/2024

  Dear ******************,
  Thank you for bringing this matter to our attention. We take your concerns very seriously and appreciate the opportunity to clarify the situation.
  
  Based on the information we have, the *************** services were requested by ***** and we have been following up accordingly. However, it appears there has been some misunderstanding regarding the responsibility for the Arbitrators original transcript and Court Reporters appearance fees, and we would like to resolve this amicably.
  
  Please be assured that our intention is not to cause any inconvenience or distress. We are happy to review any additional documentation or communication that could help clarify the responsibility for the charges in question. Our goal is to work collaboratively to find a fair and reasonable resolution.
  
  We welcome further dialogue to ensure that this matter is addressed to your satisfaction. Should you have any additional concerns or information that would assist in resolving this, please feel free to contact us directly.
  
  
  Respectfully, 
  
  NAEGELI Deposition & Trial