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Business Profile

Dating Services

CONPALS InmateConnections.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an institutional check to a pen-paling company because I seen the Better Business Logo on the Application/Brochure. It has been at least 45 days or longer and no response. The check was cashed. Can you check into this mater and respond back to me via mail.

    Business Response

    Date: 11/29/2022

    Payment of $65, application, and bio were received for this customer on September 23, 2022. On the application received, he had indicated that he wanted to receive the How-To Brochure with Sample Ads. So this was mailed to him on September 25, 2022, with a letter letting him know that payment and ad submission had been received. In this letter I also asked him whether or he wanted to send any photos for publication as none had been received with payment. However, the materials and my letter were refused by his prison facility and returned to me with a stamp on the envelope stating "not at this address."

    I have published his profile on November 2, 2022, with the application and bio I received from him. It may be viewed at this time on our website at Convictpenpals.com. I will mail him a copy of his profile and notification. He should be expecting to receive it and I ask him to please let me know if he does not. If he would still like to publish a photo, he may send it and I will post it on his ad. Also, if he provides me with an alternate address, such as a friend or relative, the ad copy and other materials can be sent there.

    His business is very much appreciated.

    Sincerely,

    ***************************
    Owner, CONPALS InmateConnections
    Convictpenpals.com

CONPALS InmateConnections.com LLC is NOT a BBB Accredited Business.

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