Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Portland Singles service 4/10/24 after a high pressure sales pitch and have not received any valid introductions to date. Was given a single referral to someone that actively avoided contact. The entire experience felt unsettling and fraudulent. I have called to check on the status for additional referrals the following weeks as there has never been any outreach and was promised follow up and received no follow up. Sent an email requesting a refund 5/19. Also did not receive any response. Sent a credit card request asking for a refund. Company did not contact me but sent credit card a copy of contract. This is fraud and no service was provided.

• Initial Complaint

  Date:05/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered contract on 11/7/23. They have not fullfiled the contract. Very deceptive and uses poor business practices.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Portland Singles for 9 matches shortly before the covid pandemic hit. They sent me out on 2 dates (matches). The first had a record for domestic abuse - Portland Singles claims they didn't know about it. The 2nd dates was nowhere close to what I had told them would be a good match.They gave me 3 more referrals, all of which were not matches according to my profile - I was asking for a ********** they set me up wth an atheist.... that type of thing if which I have other examples. Then after I turned down 3 matches, they stopped responding and gave me no more matches. I got 2 matches out of 9 and paid $5,000 for 9 matches.I would like a refund. Thank you

  Customer Answer

  Date: 12/02/2022

  These are the last emails I sent to Portland Singles but there has been no response back from them.

   

  Fri, Apr 8, 3:22 PM

  to ****************************************************************
  
  Hi ****,
  It's been a very long time since I've heard from you.  I spent $5,000 to find no real matches.  I paid for 12 referrals and received 2.  I haven't heard from you in over 18 months. 
  
  
  The first man you set me up with had a record of domestic violence.
  
  
  
  So I asked if I could work with someone else.  There are expectations when you pay $5,000 that the men would be somewhat eligible and similar to where I am in life.
  
  
  Going through my emails with you, you told me about particular men, but then never followed through.  I have many emails with you setting me up with men that I had specifically asked NOT to be matched with; agnostic, atheist, never married, no children, not active, poor ***********. There was no matching done with the men you wanted me to meet.
  
  
  I would like a full refund of $5,000. I am prepared to involve legal action.
  
  
  Thank you,

  xxxxxxx

   

  Oct 9, 2022, 5:00 PM
  
  
  to ****************************************************************
  
  
  ****, this is xxxxxx. I was the one who left the 1 star review that you responded to and wanted me to get in touch because you'd llke to turn my experience around. I sent an email to you a year ago of which I never received a response. Were you serious about wanting to turn my experience around?
  
  
  ****, are you the owner of Portland Singles?  
  
  
  xxxxx

  
  
  
  
  
  
  

  Business Response

  Date: 07/27/2023

  Please see attached response.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 18369363
  
  I am rejecting this response because:

  In my zip file above are all the emails with referrals and to **** during the time I was working with them.  They are incorrect that they gave me 5 referrals.  I received two referrals that they comped back to me because they were not a good match so why waste his or my time?  I received two referrals that I met.  That is all.  You can see from my emails that THEY stopped working with me - I believe it was because they simply didn't have many men to match with the women.  **** would tell me about a few men but then never send a referral.

  I did not stop working with them.  At some point, as you can see from my emails, they stopped working with me.  There was no response from **** as my emails show.

  1.  They claim I chose not to receive more referrals.  Incorrect.  They stopped sending me referrals even though I sent many emails to **** asking for a referral.

  2. They state "preferences" are just not, not requirements.  I'd say sending me an atheist when I've asked for a ********* should be a requirement.

  3.  They state that referrals come in as they are available.  Why charge $5,500 when you don't have a big enough base to send 9 referrals as paid for, but only 2? 

  4. They state they were willing to keep working with me.  Please read my emails to **** that resulted in NO responses.

  5.  They state that they sent me 5 introductions that I agreed to meet.  Completely incorrect.  I've sent all referrals in the attachment.  They cannot prove they sent me 5 and I agreed to all 5 because it's simply not true.

  6.  Again they are insisting that I refused service.  No, it was **** who stopped communicating even after several requests for the next referral.  I left a bad review, Portland Singles responded saying they wanted to turn my experience around.  I then emailed **** to ask if that was true.  There was no response from her.  Please refer to emails attached.

  7.  They stated that I changed my mind and therefore wanted a refund.  Again, incorrect.  I did not change my mind.  I asked for a refund because I only got 2 referrals and THEY stopped responding to me.

  8.  They claim they have kept their end of the agreement when they are the ones going against their agreement by shutting off my service.

  
  Sincerely,
  
  ***************************