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Business Profile

Direct Primary Care

Pohala - A Place of Healing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently on disability for generalized anxiety disorder and ADHD. Federal and state laws mandate that citizens with a disability be protected from discrimination and are entitled to the same rights and liberties as everyone else--this includes safe and considerate treatment from health care providers who respect their patients and the dictates of their licensure. The staff at Pohala Clinic--specifically, my former primary care doctor ************************************ subjected me to discriminatory treatment, denying me access to prompt and accurate medication refills, making changes to my medications without informing me, and refusing service to me based on issues related to my disability. ADHD people are prone to get emotional when there are surprises, and when she changed my meds without warning I became very upset. I did not say anything offensive to her, instead she humiliated me in front of everyone and refused services even though all of their referred places are booked up. She did not give me a medication bridge, either.

    Business Response

    Date: 12/19/2023

    Dear *****************************,


    Thank you for bringing your concerns to our attention regarding the care provided to your daughter at Pohala Clinic. We take such matters seriously and are committed to addressing them in an appropriate manner. We understand the importance of providing quality healthcare services to our community.

    Given HIPAA regulations we are not at liberty to discuss your daughters care with you directly. In order to thoroughly investigate and respond to your concerns, we request that her legal representative contact our leadership team at the following email ************************************************************************* will then coordinate correspondence between our legal teams.

    We appreciate your patience and cooperation in this matter.

    Sincerely,

    ***************************

Pohala - A Place of Healing is NOT a BBB Accredited Business.

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