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Business Profile

Ecommerce

DC Chic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas tree topper item that in the advertised photo looked like a 3D replica of a sports mascot hugging the Christmas tree. I received a 2D Photo in resin and when I requested to return the item for a refund (they have a return policy) they do not want to honor it saying I need to allow for a 10% difference in item. The item is completely different and there is no way the item I received should cost almost $50. This company is a scam. I ordered the item on 11/8, it did not ship until 11/15 and I received it 11/25. I immediately reported it to return after seeing the product. I do not want the item for free, I simply want to be able to return it per their return policy. They are refusing to take my return.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a full dimensional Duke Santa Christmas tree topper. The company apparently used A.I. images of the product because what was received was a flat image of a Duke Santa laminated in plastic that was even backwards on one side.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a denim jacket from this company January 15, 2024 for the amount of $46.94. I received the jacket on February 8th. I immediately contacted them advising the jacket was too small and I wanted a refund. Their return policy says easy returns, no questions asked. I contacted them via email on 2/8, 2/11 (3 times), 2/13 (3 times), 2/14, 2/15, 2/16, 2/17, 2/19, 2/21, 2/22, 2/23 and 2/26. They responded after the 2/11 email they responded they would make it right and for me to send pictures of the jacket. I did this 3 separate times with no resolution. They stopped all communication by 2/21 and refused to honor their return/satisfaction guarantee.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, 2023, I placed an online order for two holiday ornaments. The advertised picture shows a three dimensional ornament. What I received was a two dimensional picture laminated in plastic. I requested a return/refund, but ***************************, support agent, refused to honor her company's satisfaction guarantee. I want a full refund. The company is VCD Merch US but also goes by the name DC Chic. They are the same company.

DC Chic is NOT a BBB Accredited Business.

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