We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Environmental Consulting

Designwell Studios, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Environmental Consulting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products from this business, who sent them to the wrong address, and did not provide a shipping address so I had no way of knowing they'd even been shipped. I reached out a few months later to find out what happened to my order. At that point I was told--even though the business was at fault for shipping them to the wrong address and not notifying me of shipment at all--it was too late to receive a refund for the product I never received. I've attached emails documenting this. I've also filed a dispute with my credit card company, I'm awaiting the result of that.

    Business Response

    Date: 12/19/2022

    Hello

    *************** to a complaint that my client *********************** submitted. I understand her frustration and am sorry that the packages were los, we feel terribly that she didn't receive themt. I recently discovered that when my client went to order the air purifiers on my site that shipping address option wasn't available because it was set up to be a service product not a physical product. I have since then fixed that. My client did email me her shipping address but we have gotten extremely busy and the order was forwarded with her billing address which was her old address. I didn't receive notice that she didn't receive the packages until well past 60 days. After I found out I immediately called *** to file a claim but they wouldn't allow it as it was past 60 days. I called the apartment manager where the package was delivered and he said things get stolen there all the time and didn't have them there. *** said they were delivered to a locker and I am still investigating that to see if they are still there in the warehouse because on the billing address from her order, there wasn't any apartment number. We are a small business and help many people, this is a first for us and we are devastated her packages were lost.We also tried to file a claim with our insurance and it was denied because too much time went by. If I ordered something and hadn't received it in over a week when I knew that's how long it was going to take, I would ask for the tracking number and see where the package was. At that time we could have filed a claim and she would have 2 purifiers in her apartment right now. The money was given back to her so it would be best that any negative press wouldn't appear on our site online anywhere as we realized this was a one time occurrence that happened and will never happen again. We will keep our client up to date on what we find out from ***. Thank you. 

Designwell Studios, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.