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Business Profile

Fire and Water Damage Restoration

Kennedy Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job was never completed. Staff was rude. Had to make many calls to company to get updates.

    Business Response

    Date: 09/24/2024

    Good Afternoon- 

    I have read the inquiry and spoken to my estimator, ********* *******. I asked her to provide a time line of events which I have included as an attachment. We are not clear on the disputed amount as the current contract is $40,114.49, and the ************* have paid $34,501.17 of that figure. Payment of the balance ($5,613.32) is requested as this time. The singular resolution sought by the customer is to "finish the job" but we have finished all of the approved scope of work from their insurance carrier. (The contract of $40,114.49 is based on the estimate from the insurance carrier) My understanding is that the ************* want their carpeting to be replaced, but we do not dictate the scope of work, the insurance carrier does that, and the carrier has not allowed for carpet replacement in their estimate. They DID allow for pad replacement and for the existing carpet to be restretched, and we have done exactly that. I am more than willing to discuss any other reasons as to why the ************* are not paying their bill - and I am here if you as the BBB have any further questions. 

     

    Respectfully, 

    ******* *******

    Sales Manager

    Kennedy Restoration 

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