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Business Profile

Garage Doors

Metro Overhead Door Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Metro Overhead Door Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metro Overhead Door Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Metro Overhead Door Inc

      2525 NE Columbia Blvd Portland, OR 97211-2053

    • Metro Overhead Door Inc

      12104 NE 95th St Vancouver, WA 98682-2408

    • Metro Overhead Door Inc

      PO Box 1223 Scappoose, OR 97056-1223

    • Metro Overhead Door Inc

      2870 SE 75th Ave Ste 109 Hillsboro, OR 97123-6747

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a Genie garage door that spontaneously opened overnight on July 5th. We called the help line listed on our garage and were connected to a third party company (unknown to us) who referred us to a representative from Metro Access Garage. The technician from Metro Garage said he was in the area in ********* and could come by and take a look but he didn't think he could fix the problem. We were never told by the 3rd party answering service or Metro Access we would be billed a 2 hour minimum at weekend rates totaling a $512 bill. Given the garage door was still functioning, we would have never agreed to pay this significant upcharge had we known we were going to be charged ~3x the amount of normal service and we were told it was unlikely to have an answer. The serviceman came out for about 30 minutes and took a look but as he expected, wasn't explainable. We did not sign any paperwork at that time regarding the billing, he just left. Despite the work detailed on the invoice the garage was still functioning before the service and he said he didn't think this was the cause. We weren't sure we would even be billed at all. We have now called the company at least 3 times with promises to speak to a manager or accountant but have not heard back. They keep sending bills to our house. I would be willing to pay the normal rate for a service person but it is unethical and deceptive to charge a customer 3x the normal amount without disclosing that first. Thank you.

    Metro Overhead Door Inc is NOT a BBB Accredited Business.

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