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Business Profile

Golf Carts

Guild Golf Carts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Carts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 8/10/22, I purchased 13 golf carts from Guild Golf Carts. As seen in the attachments, these carts were advertised in very good condition with very low resort hours. Also asked specifically about seats and was told there were no cracks or rips. Upon receiving the carts, four of the 13 had severe body damage, so bad that some cracks were zip tied so the body panels wouldnt crack even more. Every cart had ripped seats. In the attachments youll see some of the documentation of our conversations regarding the carts condition. ****** said he was going to make it right. He was going to order four bodies and 13 seats from ****** and send them to me. After three months of waiting I just sent him an itemized bill and asked for the money rather than continuing to wait for the parts. He agreed the itemized list was fair, as shown in our conversations that are attached. He asked for my address to mail a check so I gave it to him. After a week and a half, I contacted him again and told him since he hadnt sent a check to please just wire the money because that was the way I paid him for the carts. He did not respond so again a week later I sent a similar message and again no response. Finally after another week, I told him that he had left me no choice but to do what I had to do. Therefore that is what I am doing now. Im asking you to assist in getting me the money he agreed to pay me for the damages. Ive contacted you and the ****** Attorney General ***************************** So if he doesnt fulfill his obligations, hopefully his penalty is to lose his license.

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Below are 2 invoices of the purchase of our golf cart from Guild Golf in *******, **. in Nov 2021 and the other is From Mt ********* Golf Aug 2022 fixing what Guild had done incorrectly. The reason for my complaint is **** and Dakota lie, they are not about customer service, they totally built that cart incorrectly and sold it to us. I have texted and left many messages and there is no response. They leave my texts on read and thats horrible horrible customer service. Red flag to us shouldve been when we bought it as is! I would never recommend them to anyone and I have shared this w/ many people who ask about our cart. I dont want to see anyone fall for their lies and promises. We and others dont deserve this. Terrible and most disheartened customer service! I dont think we can pursue this as we did buy it as is! What a shame but what a learning experience. These people should be shut down!!!!!!!!Thank you,***************************

    Business Response

    Date: 10/07/2022

    To Whom It May ******************** are writing in response to the Better Business Bureau ("filllr) complaint, bearing ID # ******** (the "Complajnt"), and received by Guild Golf Carts, LLC ("Guild") via US mail on September 25, 2022. 
    On or about November 11, 2021, Guild sold the customer a used EZGO TXT Storm Deluxe golf cart (the "C.aJ:1"). Prior to the sale, Guild made some cosmetic changes to the Cart, including new tires and a new battery. No modifications were made to the frame, chassis or other structural components. The customer was advised that the Cart was used and would be sold "As-ls", without warranty. The customer understood and purchased the Cart. 
    A few months after purchasing the Cart, the customer contacted ********************** and complained that the radio was not functioning properly. Despite having no obligation to do so, Guild sent a service technician to the customer's home to inspect the Cart. Upon inspection, it was determined that the radio was working properly, and no further action was taken. During the visit, the customer also complained about the maximum speed of the Cart (which was properly set for 15 mph) and requested that it be increased to 20 mph. Despite having no obligation to do so, Guild agreed to provide the customer a software upgrade - at no charge - to increase the Cart's maximum speed to 20 mph. The Cart was tested to confirm the speed and the appointment was concluded. Approximately ten months after purchasing the Cart, the customer contacted ********************** via text to complain about a noise originating from one of the Cart's wheels. Guild reminded the customer that the Cart was sold As-ls and that it had no warranty or repair obligations. 
    The Complaint asserts that the customer visited "Mt. ********* (sic) Golf" in August 2022 to fix what "Guild had done incorrectly." Guild is unable to comment on those repairs because it has not seen the invoice. Guild is disheartened that the customer felt it necessary to lodge the Complaint but is confident that it acted appropriately in this case. In fact, Guild believes it went above and beyond for this customer by providing technical support and a free upgrade despite having no obligation to do so. 

    Thank you for your attention to this matter and if you care to discuss further, please don't hesitate to call or write. Very Truly Yours, 

     

Guild Golf Carts, LLC is NOT a BBB Accredited Business.

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