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Business Profile

Grocery Store

H Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/14/25 I purchased groceries at the H Mart location on ************** in ********, ******. I was told that there was a problem with the payment and they had to ring up my groceries again if I wanted to take them, even though I showed them through my online banking portal that the original payment had been noted on my account. They also said they could not provide me with a receipt for the sale for some reason. They told me that if I was double charged, they would reverse one of the payments. Then they told me to come back to the store to talk with customer service if I was double charged. I returned to the store on 4/30/25 to again ask for the refund. I was told by the woman at customer service that she would make sure the 2nd charge was reversed. I gave her my name and number for follow up. She never contacted me, and the extra charge remains on my credit card. Since they did not provide me with a receipt, my bank is also hesitant to respond to my charge dispute, so I am owed $56.19 that has not been returned in the past month.

H Mart is NOT a BBB Accredited Business.

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