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Business Profile

Gun Equipment

Hush Holsters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in the summer of 2023 i purchased a holster off of the internet from hush holsters was promised spring of 2024. in June of 2024 i saw they had totally revamped their website and had ******* videos. i contacted them they said things get lost in the cracks and prove a purchase and they would send. i received junk and told them. they sent me a shipping label. 2 weeks later i emailed if they got it. got a message that they paid me by PayPal. i do not have PayPal they own venmo who flagged and denied me as soon as i signed up. emailed them back that i have zelle and the card i purchased with. they blocked me. Basically stole my money. very bad business practice if you ask me. i just want my money refunded

    Business Response

    Date: 07/19/2024

    Customer initially claimed I was unable to be contacted other than ******* comments, my email and phone number are listed easily on my Contact Me page. Customer has been refunded (see processed email), has started to harass me on social media, and has in general been extremely rude. When the paypal/venmo situation occured I quickly Zelled him the refunded money, because it was not there in the 2 minutes after he told me this, he apparently filed a BBB complaint, put inflammatory messages on all my social media, as well as threatened legal action. After he received the money he thanked me. I believe this customer has a legitimate threat to my personal safety after his antics. I have dealt with other customers in a reasonable manner and refunded/compensated them accordingly. 

    Customer Answer

    Date: 07/20/2024

    he finally sent the money back thank you

Hush Holsters LLC is NOT a BBB Accredited Business.

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