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Business Profile

Gunsmiths

CrimsonTrace-Laser

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crimson trace has a battery for life program, they send you batteries for the products you have purchased and registered through them. I have been doing this for years, every year or two I submit my request for batteries. They have now changed the policy and do not honor this program, I would like to lodge a complaint and my possibly contact an attorney.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over three to week now, I have called and used their website to find out options for a laser that stopped working. First call, Crimson Rep asked if the batteries I installed were "Bitter batteries" Child Proof. I said yes they are, I was advised to buy more batteries without the Bitter coating. Still did not work. The Laser stopped working after on 1 or 2 clips shot through it. This is the second laser from Crimson Trace that is not used often, cared for as instructed, but they just stop. They are not damaged, or abused. I feel Crimson dates the laser in their technology to force a consumer to replace. I have not received a return call or email from them, asking what are my OPTIONS! The Crimson Trace product are Laser Grips, mounted to Kimber Micro 9 gun. I called Kimber about this, they returned a call same day. Good Client relations. But Crimson Trace, they are terrible. No communication, I'm guessing they are hoping their buyers give up. Their grips are really expensive and to stop working for no reason, is not acceptable. I would like a full refund or new set of grips sent to me. Thanks for taking my compliant!

CrimsonTrace-Laser is NOT a BBB Accredited Business.

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