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Business Profile

Hardwood Floor Contractors

Footprints Floors Portland
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a floor contractor to come finish my floors and they were worse off after he finished it before he finished it the sealant they put on it doesnt work. Anything you spill goes straight down to the wood. *** spent six months trying to contact this this company Foot Print Floors to no avail. Finally, I put a review on yelp regarding the company and they quickly called me in January and said I couldnt do that or they would take legal action. Im at a loss as to what to do how to get them to repair these floors correctly or return my money, so I hope you can help.

    Business Response

    Date: 05/06/2024

    ******************* hired my company to refinish her hardwood floors. Project was completed on time and within budget, using finishes of the highest quality. Customer was pleased with results, so much so, she invited us to do additional work. Several months after completing the work, customer called about stains that appeared in the flooring. Upon inspection of both pictures and site inspection it was determined the stains are from pet urine. The customer operates a dog boarding/breeding operation in this house. The floors are in constant use by the dogs and animals she keeps. We have worked with the **** on cause, effect and remedy and have been told that the stains are indeed pet urine and nothing short of refinishing will remedy the situation. We have instructed the customer about how to avoid further damage to her floors.

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