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Business Profile

Health and Wellness

Aesthetics Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Aesthetic Institute because I hoped to remove some unwanted body hair and save some money. I was told that I am a good candidate for laser hair removal and It was explained that I would need a series of treatments to see "permanent hair reduction". My treatment sessions were spaced out several weeks/months apart and I was told to "trust the process," "the laser is working," and "it can take several weeks to see results." I had several sessions on my arms, glutes, chest, and legs. After several sessions, I reported that I was not seeing any results. I was told "not to worry" and informed the laser settings would be increased and that I would see better results next time. The problem is that after 19 sessions on my arms, I was still not seeing any results and their laser actually made my hair growth worse. I developed "paradoxical hypertrichosis," a condition they told me was not possible. I spent well over $5,000 on treatments for hair removal and only got more hair growth!! I was very upset and felt misled. I asked about solutions to this problem and they told me to go somewhere else and "maybe try electrolysis." I asked for a partial refund since the treatment was not effective and made my hair grow even coarser and thicker. Aesthetic institute refused to work with me. I was accused of being inappropriate with students and told me not to come back there. I asked for my chart notes and can also see how data was falsified. I also found out they used a laser that has been shown to cause paradoxical hypertrichosis in people of color, instead of using an NdYag laser because "it takes too longer." I am reaching out because I firmly believe they are treating people wrong and unfairly. If I do not speak up, I believe many consumers are going to be taken advantage of or severely hurt.

Aesthetics Institute is NOT a BBB Accredited Business.

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