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Business Profile

Health Products

Goodwell Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two "Be. Toothbrushes" via pre-order on 04/13/2019 (Order #GOOD9666). Since then, I would occasionally receive "updates" on production of the "Be. Toothbrush". However, while attempting to contact the brand via email today, I found that the email no longer exists. I then began researching this and found that it appears to have been a scam in which other customers were also promised products that they had paid for and never received. I am looking for a full refund of the money I paid for products not received. Thank you for your assistance in this matter.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered their battery-free powered toothbrush over 2 years ago for around $100. Received regular updates for some time and was promised my toothbrush would be sent when ready. Now there is no way to contact the company. Very disappointed. They should be held accountable.

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered 2 Be-Brush as well as 2 Refill packs on the 15th of September 2020. The full order was 210.80$. (#GOOD14915)Since then, I got few updates on the production by email but nothing since August 2021. Tried contacting them about delivery and later asking for a refund but never got any answers.There is no way to contact them! I just want my money back since I havent received the products I paid for!

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $151 USD paid for order #GOOD12427 on 2019-12-10, for toothbrush, 2 sets of refills and toothpaste. Shipping covered. Checked in on the order a few times and was told that they were 'close to sending'. Blog updates continued to string me along that delivery was imminent once they were in full production. Never received goods and the website is now a dead link

  • Initial Complaint

    Date:01/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10,2019 I ordered 2 BE Brushes and replacement heads through the Goodwell website. Their presale price that I paid was $195USD. I had followed updates of the production of the brushes and inquired on the status on October 20,2022 and never received a response-nor the brushes. A preorder placement holds an expectation of buying an item in advance of the shipment date. Given that the shipment never arrived, a refund is requested.

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Places an order on 12.16.19 for a be. brush in the amount of $90. Stopped receiving product updates in 2021. Have tried to contact the company about product updates or a refund and their main contact email ********************************* comes back as undeliverable. I believe that Goodwell is scamming initial product investors.

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Be. Brush on 5/5/2021 and paid a total of $90.42 for a hand-powered toothbrush and carbon neutral shipping. The company was regularly providing updates on the status of the new product up until 5/26/2021 at which point they released update #** stating that they would be moving forward with the Engineering Validation and Testing (EVT) build. Since 5/26/2021 the company has not provided any additional updates, nor have they been responding to emails with the email address advertised on their website and in the order receipt ******************************** I have sent many emails in an attempt to either cancel my order or update shipping address, however I have received no response. I have attempted to reach the company at least 5 times, then today I finally got an email stating the email address ******************************* can't receive any messages. The business has not made any attempts to make contact. My order number was ORDER #GOOD16991

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bebrush and additional refill pack for a total of $126 **. This was a preorder and I was kept updated about the product development until December last year. This is why I have not yet filed a claim. I have not received any further inform about my order and now when I look at the website I purchased this product from there is no sign of the ******** (electric). I can find no evidence of anyone who bought this having received it. Leading me to believe it is a scam. I have tried contacting the company directly but the two emails provided are not working : mailto:**************************************** and *******************************

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of this year I preordered the Be Brush for $100. I have emailed several times following up on my order, understanding that things happen as a small business. I finally have requested a refund after no response. They also have deleted their Instagram account and there is really no way to get in contact. They need to take some accountability. Personally, I try to support innovative small businesses as much as I can. Especially ones that are attempting to encourage less waste within consumerism. However, its companies like Goodwell Co. that deter people like myself from supporting a small business. Do better.

  • Initial Complaint

    Date:12/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Goodwell.co on 27 May *************************************** production and not expected for to be received for over 12 months. My order number is GOOD13926 and I receive an email confirmation from the company and paid $198 USD. I have started to become suspicious as I saw reports on their website that they had shipped brushes, but I never received any communication about this nor the toothbrush. I sent a query through their website a few months ago, now I revisit their website and there is no longer any contact info. I emailed them back at their ******************************* email address and received an address no found warning email in response. This company has taken my money without providing the goods purchased. I did believe that this was a legitimate company as I have purchased their products in store in the past and they were selling the toothbrush on sites such as kickstarter as well.

Goodwell Co. is NOT a BBB Accredited Business.

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