We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Anctil Heating & Cooling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • james s

    Date: 09/07/2023

    james s

    Date: 09/07/2023

    I had this company install a new furnace and heat pump for me about 11 years ago and everything went great. However, this summer my A/C went out and I got an error message on my keypad that said to contact a service person. The cooling system went down just at the start of a heat wave. A technician came out and after about 5-6 hours said that I either needed a new inverter and/or a new compressor. They weren't sure which. The bid to replace both items was $14,000. At that time they charged me $400 for a service call. I was a little skeptical of the diagnostic so I contacted another company (Lakeside Heating) and their service technician determined in less that an hour that all the problem was turned out to be a bad communication wire. They installed a temporary wire so that the system would function before I new permanent wire could be installed in the crawlspace. Their bill for the entire project (service call and fix) was $300. I ended up getting Anctil to reimburse me for the $400 service charge (after bugging them for a week) only to get a late notice on an outstanding invoice a month later. This is not a good company.

    Anctil Heating & Cooling, LLC

    Date: 09/14/2023

    We certainly understand (and encourage) getting a second opinion. Just like getting work done on your car, or taking a trip to the doctor, different professionals may come to different conclusions. Were glad the system was able to get up and running with an inexpensive fix. We did let the customer know that we would be refunding their service call and also informed them up front that it would take a week for processing. The late notice being sent out was a clerical issue on our end caused by a change in personnel. We apologize for that having been sent out at all. Our invoice has been refunded in full as promised.

Anctil Heating & Cooling, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.