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Business Profile

Heating Contractors

Columbia Heating & Cooling Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Columbia Heating & Cooling Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbia Heating & Cooling Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installation Date 8-6-24 Replace air conditioning unit and correct air flow problems by lifting the furnace and installing a scoop.Did not match the air conditioning unit to the heater blower Did not fix the air flow problems Did not correctly integrate the unit to the thermostat controller

      Customer Answer

      Date: 09/03/2024

       
      I would to close my complaint about
      Columbia Heating & Cooling, LLC
      *****************************************************************************
      *************
      thank you
      *************************

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/2022 we had Columbia heating and cooling seal/unseal our A/C. The tech stated he had an issue sealing the King **** and that he needed to come back... during his second visit he stated that his equipment failed and that everything was running fine. There was no way for us to personally test the system.On the first real hot day of 2023 our A/C did not blow cold. I called Columbia Heating and Cooling. Their dispatcher stated they could get someone in the area soon. There was no mention of an "emergency visit fee."05/02/23 ********* (the tech) explained to me that the unit was not running properly due to the *** unit not working. When I asked about why it would not be working he stated it "could be because of the work we did" but since it "was not a part we officially touched we would have to charge you for this." I was charged for one hour of work PLUS an "emergency service visit." I have a one year old and four animals that live in our home, living without A/C is not an option. ********* explained to me that the next install would be 4 hours, at that time I asked during that supervisor call me. No one called me.After talking with ******* we were able to get the install on the parts done on 05/10/2023. During that visit ********* explained to me that since the part they ordered came with it pre-soldered that the install time would only be two hours and they he was talking with ******, his supervisor about helping out due to the inconvenience. During that visit the install took longer and ********* had to come back with on a second trip to complete that work. All three visits I stated I would like to talk to a supervisor... it was not until the last visit as ********* was charging my husband 4 hours of work while I was at work, I finally got a call. During my conversation with ****** he was hoping that ********* did not charge us, so he could review our file... he stated he would call me back on Monday.I was charged over $954 dollars for damage they caused.

      Business Response

      Date: 02/26/2024

      On Complaint ID: ********  We have settled this in mediation, here is the attached reports from the BBB resolving this with the homeowners in July 2023.

      Customer Answer

      Date: 02/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Columbia Heating & Cooling Inc is NOT a BBB Accredited Business.

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