Complaints

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• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oregon Cascade Investment Holdings LLC, ***** ***************************************. ************************** in concert with ******** ************************ ********************************************, defrauded us out of $72,810.68, & likely defrauded more. In 2010 we purchased a vacation pkg. from a all-inclusive resort known as *************. In essence we pre purchased a resort room for 50 wks. In July 2023, we were contacted by ******** Business Mgt., with an opportunity to sell our 35 remaining wks to an investment firm in MX. Oregon Cascade was designated the holding company for this transaction. Over the next yr both Oregon ********************************* directed us to make multiple payments to the MX gov. to pay various ************** gains. Each time we were assured this payment would be the last & that our funds were fully insured by their insurance carriers. We were assured every time verbally &/or via email that our funds were safe, fully insured, & protected against loss. After having paid out in excess of $72K, Oregon ********************************* directed an additional payment of $17K+. At the same time we were advised by an Oregon Cascade Acc *** not to make any additional payments as they were convinced the MX gov. was never going to release our funds & allow this purchase to proceed. Given, we submitted a request to Oregon Cascade asking that our money be returned IAW the provisions of our contract. Oregon Cascade advised their insurance carrier was investigating our ********** could expect a refund payment. Their next correspondence requested we forward a $7200 payment to their insurance carrier to cover a deductible. Having never heard of a beneficiary having to forward a deductible prior to payment we refused & that is currently where this sale stands. In hindsight it now appears we have fallen victim to a scam. I bring this to your attention so you can take appropriate action or if nothing more, be advised that these companies are involved in perpetuating fraud.

  Business Response

  Date: 08/27/2024

  Good afternoon.

   

  Thank you for bringing this complaint to our attention. As a company, we value all feedback and are committed to addressing any concerns or doubts in a collaborative manner. ************************, please understand that the BBB, in its independent and non-legal capacity, can only mediate the situation.

   

  As a reminder, you did initial and sign a contract with us, which you are currently violating by filing this complaint. Your accusations, along with your unwillingness to negotiate or respond to our phone calls, messages and emails are hindering our ability to assist further. If this refusal continues, we will be unable to provide additional support.

   

  We look forward to your call and appreciate your prompt attention to this matter. Please keep in mind that the BBB is not a legal authority, and we encourage you to reach out directly to us.

   

   

  Respectfully,

  

   

  ********************* / ASSISTANT

  10260 ***************************************. Ste 400

  ********, Oregon  97223

  Tel: ************

  Toll Free ************

  Customer Answer

  Date: 09/20/2024

  Thier response is unacceptable.  I have not had any correspondence, email or phone communication since 05/01/2024 with an email received from ******* ****.  ****** is correct in that our contract states I'm not to contact the BBB, but they failed to honor their contract provision in regard to customer satisfaction.  I requested a refund of my money as described in the customer satisfaction section of the contract and received an unacceptable response.  They claimed their insurance was ready to pay out but told me I first had to send them $7200 for a deductible.  This was either a further attempt to defraud me of additional money or they were trying to get me to pay their deductible, neither of which is acceptable.
  
  In the interest of resolving this issue I am willing to return Oregon Cascade's deductible once the full insurance payment is received.
  
  Also, I reported the real estate company Oregon Cascade was partnering with on this sale; ****************************** to the ******, *** DA and detailed below is the response I received back:
  
  Good morning Mr. ***************
  Your email was forwarded to the Economic Crime Unit of the Denver District Attorney's Office.  I am so sorry to hear of the loss you have encountered with this timeshare resale scam.  From my research I do not believe that **************************************** is an actual business operating in ******, but rather a "shell" company and false listing that sadly is common in our state due to easy business filings with the Secretary of State.  It appears the original **************************************** company was formed in 2013 but then dissolved shortly after on 12/26/2014.  The scammer filed an "Article of Reinstatement" on 10/3/2022, though created a false name and business address.  Since that filing, there have been no further business filing reports or attempts to cure the delinquency, and the business status has been Delinquent since 1/1/2024.  Here is a link to this business filing report: *******************************************************************************************************************************************************************************************************
  
  The Colorado Secretary of State now has a way to report these fraudulent businesses and filings (found here *********************************************************************) which I will submit a filing to them on your behalf though their law enforcement channel.
  
  ********** is unable to investigate these matters as there is no real Denver jurisdiction, and it does not appear any funds were transferred to a ************  Instead, the ************************ requests these scams be reported first to the ***'s ******************************* found here: *******************
  
  In addition, you could file with the ************************ at *******************

  
  
  If you have not done so, you may want to also reach out to the fraud department with your bank to determine if the transfers have been picked up.  This is also something the *** may be able to assist with.
  
  Please feel free to reach out with any questions.
  Best regards,
  
  
  
  
    **** ******* | Economic Crime SpecialistDenver District Attorney's Office370 ********************************************** ******************************************************************************************************************************** | office: **************
  
  
  
  ********* I would also ask that you carefully review the documentation I provided and I'm sure you will note that I repeatedly offered numerous compromises to conclude this transaction which they repeatedly ignored.  Also, In my last telecom communication with their Account Manager, ******* ****, reported he was convinced the ****************** was never going to release my funds from ******, yet they still refused to refund my money.  If I continue to receive unacceptable responses from Oregon Cascade, then I will take the next step and contact the ****
  
  Thank you for your assistance.  I look forward to hearing back from you soon.
  
  ******** **********
  *************
  ***********************************************************************************************************************
  
  
  
  

  Business Response

  Date: 10/03/2024

  To whom it may concern,
  
  Thank you for bringing your concerns to our attention. As a company, we value all feedback and are committed to addressing any issues collaboratively. Please understand that the Better Business Bureau serves primarily as a mediator in this situation.
  
  We would like to remind you that you initially signed a contract with us, the terms of which are currently being violated by the filing of this complaint. Your allegations, along with your lack of willingness to negotiate or respond to our attempts to reach you via phone calls and emails, are hindering our ability to assist you further.
  
  We have notified ******** ******************* about the ongoing situation, and they will be reaching out to you in hopes of working towards a resolution.
  
  If you are interested in receiving a prompt response from our team, we encourage you to contact us or ******** Business at your earliest convenience. We look forward to your call and appreciate your attention to this matter.
  
  Please keep in mind that we are here to assist you and again we hope to hear from you soon.
  
  Warm Regards,

   

   

  

   

  ****** **** / ASSISTANT

  10260 **** *********************. Ste 400

  ********, Oregon  97223

  Tel: ************

  Toll Free ************

  Customer Answer

  Date: 10/04/2024

   MS ****,
  
  Thank you for your response.=C2=A0 Please be advised both my home address a=
  nd email have changed.=C2=A0 Please update your records accordingly.=C2=A0=
  =C2=A0
  
  ******** **********
  ****************************************************************
  ************ (unchanged)
  **************************************************************************************************************************
  
  Maybe this explains why I don't recall receiving any of the correspondence =
  or phone calls you mentioned in your response.=C2=A0 The fact that you ment=
  ion attempted correspondence the I never received further concerns me as to=
  the validity of your organization.=C2=A0=C2=A0
  
  Please write, please call, I would love to resolve this situation.=C2=A0 Bu=
  t the only resolution I've received from your organization and/or ******** =
  Management was to wire even more money.=C2=A0 Given our current situation I=
  'm sure everyone and anyone can understand why that is not an option.
  
  As to our quote "contract", I just want to remind everyone that your organi=
  zation was the first to violate same.=C2=A0 I requested a refund under your=
  Customer Satisfaction clause and your only response was for me to wire ano=
  ther $7200.
  
  I'm ready to talk, I'm ready to negotiate and now that you have my contact =
  information I expect to hear from you soon.=C2=A0 If this matter is not res=
  olved soon, I will be taking further action.
  
  Sincerely,
  ******** **********

  Business Response

  Date: 10/24/2024

  To Whom It May Concern,
  
  I hope this message finds you well.
  
  As part of our commitment to addressing and resolving customer concerns, I would like to provide you with an update regarding the situation involving Mr. *********** We successfully notified ******** ******************* about the matter. We are pleased to inform you that Today, October 24th, 2024, one of their representatives has confirmed that they have made contact with Mr. *********** During this conversation, all parties agreed that a resolution is currently being worked on.
  
  We appreciate your patience and understanding as we navigate through this process. Our priority is to ensure that all concerns are addressed effectively and in a timely manner.
  
  Should you have any further questions or require additional information, please do not hesitate to reach out. We remain at your service and are committed to providing the highest level of support.
  
  Thank you for your attention to this matter.
  
  Best regards,

   

  

   

  ****** **** / ASSISTANT

  10260 **** ********************** Ste 400

  ********, Oregon  97223

  Tel: ************

  Toll Free ************

   

  Customer Answer

  Date: 11/07/2024

  ******** Mgmt contacted me via cell on 11/06/24 and told me they have figured out a way to purchase my contract and return my funds but it was going to take 2 to 3 business weeks.  I will update as additional information is received. Thats all I know at this point. They have not shared any details. 

  Customer Answer

  Date: 12/06/2024

  No. This complaint has not been resolved.  ********* has contacted me and claims their legal department is working o the paperwork foe ******** to purchase my contract but nothing has been resolved. On multiple occasions they assured me my contract would be completed and yet it is still outstanding  

  Business Response

  Date: 12/11/2024

  To whom it may concern,
  
  Thank you for your email. We have been in contact with ******** ******************* regarding your ongoing transaction and were informed earlier today that a phone call took place between one of their representatives and Mr. ********** concluding with a mutual agreement.
  
  We understand the complexity and stress of this situation, and we hope that a resolution is reached promptly. It is important to highlight that the process Mr. ********* is about to enter involves ******** ******************* accepting all liabilities related to the ongoing transaction. This means that Oregon Cascade will no longer have any involvement in this matter. We are relying on ******** ******************* to uphold their commitment and honor the transfer of liability. Until then, we acknowledge that we have a mutual agreement that we must adhere to.
  
  With nothing further to add, we remain at your service.
  
  Regards

  Customer Answer

  Date: 02/05/2025

  I need to reopen this complaint.  An Account Manager with ******** contacted me just before Christmas and presented an offer that if I would wire $13+K to ********, they in turn would assume all future liability for the Mexico sale transaction and would return my full $85K back to me.  The agreement as presented in writing and via telecom was I was to sign the contract and email that back to them with confirmation I had wired the funds.  They told me that immediately upon receipt of these documents their CEO would sign off on the contract and they would immediately start processing the return of my funds.

   

  They blatantly lied.  They directed my funds to ****** and the ****************** then came back with a demand for another $17K.  Their Account Manager called me to ask if I had received their email, which I had not, and he then proceeded to tell me they would not return my funds unless I sent the $17K.  ****** was never even mentioned on the contract or during our telecoms.  If I thought for a minute that they were sending the funds to ******, I never would have signed the contract nor wired the funds.

   

  I never did receive and email from them and now they will not return my phone calls or emails.  These people are either brazen criminals or they are professionally incompetent.  In either case they need to be investigated and have their business license revoked.

   

  Thank you,

  ******** **********

  Business Response

  Date: 02/19/2025

  To Whom It May Concern,

   

  We wish to express our understanding of the difficulties Mr. ********** has faced throughout this process. We genuinely empathize with his situation and recognize the distress that often accompanies the feeling of being back where one started. Please be assured that we are committed to collaborating until a fair resolution is achieved.

   

  We would like to provide some clarity based on the advice received from our legal team. It is essential to acknowledge that the manner in which Mr. ********** reopened his complaint may not adhere to proper protocol. In his communication through the BBB platform, Mr. ********** mentioned that an account manager from ******** contacted him shortly before Christmas. He was presented with an offer to wire over $13,000 to ********* with the understanding that they would assume all future liability for the Mexico sale transaction and refund his full amount of $85,000. According to Mr. *********** the agreement was that upon signing the contract and confirming the funds transfer, ********* CEO would promptly sign off on the contract, initiating the return of his funds.

   

  Using Mr. ********** 's own words, we firmly believe that if an agreement was indeed presented by ************************************* it would be appropriate for them to address this situation. Our CEO, Mr. ****** did sign off on the letter under the expectation that our involvement would be limited to assisting in the aftermath process once the trust account was released to aid the buyer. Consequently, with the new developments in play, the transaction no longer falls under our direct involvement but rather between Mr. ********** and ******** ************************

   

  Moreover, it is crucial to highlight that the agreement does not guarantee payment from Oregon Cascade, nor did we ever commit to bearing responsibility for payment should Mr. ********** choose to proceed independently. Based on Mr. ********** 's comments and his rationale for reopening the complaintthat ******** ******************* did not honor their agreementwe believe the most effective course of action is to direct the complaint towards ******** ******************* and their lack of commitment.

   

  We hope this information assists in addressing the concern appropriately and facilitates a timely resolution for Mr. ***************

   

  Respectfully,

   

  

   

  ****** **** / ASSISTANT

  10260 **** *********************. Ste 400

  ********* Oregon  97223

  Tel: ************

  Toll Free ************

  Customer Answer

  Date: 03/03/2025

   

  No this has not been resolved and in fact the cheated me out of another $13K. The contacted me and claimed they would assume my liability if I brought my account up to date. Hence the $13k  .  They told me that upon receipt of the signed contract and wire receipt their CEO would immediately sign the contract and the would immediately process a return payment of $85k to me. But thats not what they did. They wired the $$ to ****** and of course Mexico immediately came back with another demand of $17k. So they will not honor the contract and return my funds.  They out and out lied to me. Im telling you this is a very unethical and incompetent business. They have repeatedly lied to me. Im out $85k and thats it. Im not sending another dime until the $$ Ive already paid out are returned. 

  Business Response

  Date: 03/18/2025

  To whom it may concern,

   

  We completely understand your concerns regarding the *** agreement and recognize that ******** ******************* has not upheld its end of the agreement as you were previously informed. While we acknowledge the understanding that existed between you and the aforementioned company, we encourage you to reach out to one of our agents directly for further assistance.

   

  Alternatively, we would be happy to arrange an appointment for you to visit our office. We are committed to working with you to achieve a fair resolution to this matter.

   

   

  We look forward to hearing from you soon.

   

  

   

  ****** **** / ASSISTANT

  10260 **** *********************. Ste 400

  ********, Oregon  97223

  Tel: ************

  Toll Free ************