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Business Profile

Hospital

Adventist Health Medical Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Adventist Health Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adventist Health Medical Group has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Adventist Health Medical Group

      10123 SE Market St Portland, OR 97216-2532

    • Adventist Health Medical Group

      10000 SE Main St Ste 128 Portland, OR 97216-2462

    • Adventist Health Medical Group

      417 SE 164th Ave Vancouver, WA 98684-8943

    • Adventist Health Medical Group

      831 NW Council Dr Ste 101 Gresham, OR 97030-3722

    • Adventist Health Medical Group

      24461 E Welches Rd Welches, OR 97067-7067

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Adventist posted price for an echocardiogram was $592.92. I am a cash payer, so I research the prices for such tests at various locations. I also check a health care blue book for fair prices in my area. That fair price was $746. So I was glad to pay $592.92, and that is what I was asked to pay at the time of service. The appointment was at the minimal time estimated (30 min out of ***** quoted). There was no need for added procedures such as ink injection. But a month later I received a bill for an additional $652.52. That is more than double the good faith estimate, which means that estimate was nowhere close. And I would not have had the test done at Adventist if I had known the cost would be so high. To have this more than doubled after the fact seems unethical if not illegal. And certainly does not comply with federal HHS regulations concerning medical pricing transparency. I was told theyd put a hold on my account until the dispute was resolved, but I found out today theyve sent my bill to collections. This has become a nightmare. Please help.

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife was admitted on the 8th of July to the Adventist Health ER due to an infection in her leg. She already had a Medtronics Guardian 3 transmitter placed in her arm previously and when the radiology technicians took her to get an MRI, they removed the transmitter and disposed of it in the garbage which did not allow for accurate tracking of her blood sugar levels during her hospitalization. When I asked about the transmitter, it was not addressed or clear as to who was taking responsibility or how it was going to be replaced. I took it upon myself to work through my insurance company to obtain another transmitter on my own. I have attempted to contact radiology, ER and several other administrative personnel and left several voice messages but to date (20 July), there has been zero resolution or even a call back. Before I take additional legal action, I would like to request a call back or some sort of indication or acknowledgement of the issue with an intent on replacing the unit that was discarded. I can be reached at my contact info. Thank you.

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thanksgiving I was at there hospital in ******** ****** I gave them the billing information several times so they can bill the car insurance company, the visit was the result of a car accident, they still try to keep billing me instead of the car insurance company which is ******************** Below is the billing information again. I attached a copy of there bill that ******** Adventist sent me.****************, Please find below information State Farm Claims P.O. Box ****** *******, ** ********** Phone ************** Claim # ****G049W Policy # ***-5082-D1937B

    Adventist Health Medical Group is NOT a BBB Accredited Business.

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